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Band 4 Personalised Cancer Support Worker
The closing date is 29 August 2025
An exciting opportunity has arisen to join our friendly Upper GI Cancer Clinical Nurse Specialist Team. We are seeking applicants for the post of Personalised Cancer Support Worker. The successful candidate will work alongside the Cancer Clinical Nurse Specialists in supporting the assessment of patients' holistic needs and helping patients and their families navigate the complex health and social care system. We are a very quick thinking very supportive Team who value our patient care, support and each other. Any individual who feels they can join our team and have a basic knowledge of Cancer and Speciality pathways. A working knowledge of UGI and Sarcoma pathways would be an advantage
Main duties of the job
Main Duties
This is an exciting opportunity for the right candidate to join team to carry out a varied range of tasks to assist patients on their cancer pathway including managing phone calls, providing patients with information and general coordination of patient's pathways
You will be skilled in assessing and meeting individual patient information needs, whilst facilitating access for all patients to the Holistic Needs Assessment and Care Plan being sensitive to assessing requirement for e.g. benefits advice, family support and advocacy support.
We seek a calm, dynamic, motivated and enthusiastic person who possess excellent communication, assessment and problem solving and IT skills. You will have a background in health or social care, evidence of being a team player whilst having the ability to work on your own within the boundaries of the job description. Previous experience working clinically with patients with cancer or other types of chronic life changing conditions is essential.
Comprehensive induction and on-going education and training will be provided.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
* Educated to A-level, and or NVQ
* Level 3 or 4 in Health and or Social
* Care or equivalent experience.
Experience
* Experience of working in a multidisciplinary team.
* * Experience of working in a healthcare setting
* * Customer Care experience
* Experience of working with patients with
* cancer
* * Experience of using full range of IT systems
* and patient data systems
* * Experience of using Microsoft Office,
* including Word, Excel and PowerPoint
* * Experience of using Somerset Cancer
* * Experience of handling patient complaints
Additional Criteria
* Knowledge of patients / clients' needs
* when being treated / care for in a
* * Accurate data entry, typing and
* * Ability to produce letters / reports
* using Word and Excel
* * Understand own limitations and know
* where to seek advice and support.
* * Have an understanding of the physical
* and psychological needs of a patient
* * Reliable and adaptable
* * Good listener
* * Ability to demonstrate empathy
* * Working across UHB hospitals as per
* job requirement
* Knowledge of the elements of personalised
* care initiatives and recovery package in
* cancer
* * Understanding of Primary Care, GP and
* community services Experience of working
* in the NHS
* * Experience of using digital dictation
* systems
* * Have the ability to triage to the appropriate
* services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals Birmingham NHS Foundation Trust
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