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Randstad Sourceright has teamed up with a global financial services organisation and we are looking for bright, enthusiastic, and motivated individuals to join the team as a Sales Support Executive. This role will be based out of the Northampton office.
The successful candidate will provide a service to the wider Sales teams that creates the best possible customer outcomes and experience, working alongside multiple areas of sales including Account Development, Corporate Sales, and Partnerships to deliver these key results.
Responsibilities:
1. Develop and maintain relationships with Account Development Managers and Corporate Sales Managers.
2. Proactively manage customer operational issues, requests for information, and MI—taking ownership and ensuring delivery.
3. Monitor customer service and satisfaction levels based on CSAT and internal satisfaction surveys.
4. Act as a product champion, liaising with internal teams to provide expertise.
5. Produce reports from various sources on Professional Services activity to provide business intelligence and visibility to management and other teams.
6. Support mid-size implementations with the Corporate Sales Manager.
7. Identify and recommend actions to resolve issues that may stall implementation.
8. Work with New Business managers to manage operational aspects and processes during implementation.
9. Support the wider Enablement teams in achieving key objectives.
10. Liaise with team members to obtain data for reports.
11. Make decisions and prioritize activities to ensure timely delivery.
12. Ensure all activities comply with regulatory requirements.
13. Develop communication, prioritization, and relationship-building skills.
14. Maintain basic IT/PC knowledge.
What we offer:
We provide benefits that support your physical, financial, and emotional well-being, tailored to meet your needs and help you navigate life's milestones and daily challenges.
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