You'll be part of a collaborative environment that sits at the intersection of service design, operations, sales, and client delivery. Working closely with cross‑functional stakeholders, you’ll act as a key bridge between teams ensuring alignment, clear communication, and seamless service introduction. You’ll build strong relationships across the business, keeping Managed Services informed and up to date on changes that may impact service offerings.
In this role, you’ll take ownership of end-to-end service design and transition initiatives, developing your expertise in programme and project management within a transformation-focused environment. You’ll lead planning, governance, and delivery activities managing timelines, risks, dependencies, and stakeholder communication to ensure successful outcomes.
You’ll define and manage project plans aligned to wider service transition milestones, establish governance frameworks, and ensure clear deliverables are in place. You’ll also facilitate workshops and design reviews, coordinate the development of service models (including SLAs, OLAs, and underpinning contracts), and ensure supporting structures such as RACI models and escalation paths are defined.
As you grow in the role, you’ll strengthen your ability to oversee service transition from project to operations ensuring operational readiness across people, processes, and tooling, and delivering smooth, well‑documented handovers to Managed Service teams.
Your Impact
Your work will directly improve customer and employee experience while enabling business transformation. You’ll ensure services are designed and introduced effectively on time, within budget, and to the required quality standards.
You’ll track and manage risks, issues, and dependencies, providing regular updates to leadership and stakeholders. By driving continuous improvement through feedback loops, pilot insights, and post‑implementation reviews, you’ll refine service design processes and ensure lessons learned are captured for future initiatives.
You’ll play a critical role in ensuring new services are successfully introduced supporting new service projects, validating readiness before go‑live, and continuously enhancing transition processes to deliver better outcomes for customers.
Benefits to support you personally and professionally
* Access to over 60 internal training courses, professional qualifications, and cross‑departmental mentoring and coaching programs
* 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
* Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
* Enhanced Family leave
* My MHRewards offering discounts at over 900 retailers
* Monthly employee recognition program and departmental awards
* Referral bonus scheme of up to £2,000
* Employee‑led social events such as running clubs, football teams, book clubs, and bake‑offs
* On‑site subsidised restaurants offering a variety of fresh meals daily
* Opt‑in benefits schemes such as private medical insurance and dental coverage
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