Planned Preventative Maintenance Coordinator
ABB is hiring for the Planned Preventative Maintenance Coordinator role.
Overview
In this role, you will coordinate service work at site and ensure it complies with ABB's and customer’s guidelines. You will act as a single point of contact for the customer during the execution of a service job and will lead and deliver responsive support coordination to exceed customer expectations/experience. This role contributes to the Robotics and Automation Business across the UK & Ireland.
Your role and responsibilities
* Leads and delivers planned preventative agreement coordination
* Assessing gaps in service delivery, contract execution, and customer focus and working with engineers and operations managers to mitigate identified issues
* Tracking completion of service visits and ensuring all documentation is completed in a timely manner
* Email inbox management
* Maintaining and monitoring competency and certification database
* Collaborating with other coordinators to ensure Field Service Engineers resources are allocated to maximize completion of customer service requests and contract delivery
Work model
The work model for the role is: hybrid (3 days in the office, 2 days from home - Mondays are mandatory).
Qualifications
* IT skills (Microsoft, etc.)
* SAP experience/awareness
* Scheduling tool / Salesforce experience
* Demonstrate excellent organization skills
* Good communication skills
* Team player
* Self-motivated
* Task driven
* Ability to take on multiple roles
Benefits
* Competitive salary
* 25 days annual leave plus bank holidays
* Competitive contributory pension scheme
* Life assurance
* Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
* Internal mobility opportunities, mentorships & access to projects globally
* Employee Assistance Programme
* Generous employee referral scheme
* Private medical cover
* Generous bonus scheme
About ABB
ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory automation including products, software, solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders. www.abb.com/robotics
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.
Employment details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Appliances, Electrical, and Electronics Manufacturing
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