Managing Consultant - Customer Strategy and Transformation
Practice: Strategy and Performance Transformation
Focus: Financial Services (Banking and Insurance)
Up to £75,000 + car allowance + benefits
London, Hybrid
Lorien’s client, a market-leading consultancy, is seeking a Senior Manager / Managing Consultant to join their Customer Strategy and Transformation team, focusing on strategic customer innovation at product and channel levels, as well as large-scale transformations.
The team works with banks and insurers to modernize their strategies, end-to-end journeys, and assist with post-integration transformations from the customer perspective.
Responsibilities
* Build strong client relationships and act as the main contact.
* Manage large projects, ensuring timely and budget-friendly delivery.
* Contribute to business development and maintain client relationships.
* Manage and develop team members.
* Lead projects involving customer strategy, product exploration, channel strategy, AI transformation, and customer data migration.
* Ensure adherence to risk management frameworks.
Experience and Skills
Candidates should have broad experience, including agile project management, business analysis, change analysis, human-centred design, and customer journey expertise.
They should be ready to step up from Senior Consultant to Managing Consultant or seeking a new challenge at the Managing Consultant level.
Experience:
* Background in start-ups, product development, agencies, or management consulting.
* Experience in customer-centric transformation or strategic propositions.
* Applied understanding of customer strategy and transformation in retail or SME banking, affluent, health insurance, general insurance, or life insurance.
Technical Skills:
* Knowledge of CRM and AI technologies, product design and innovation, digital transformation, and agile methodology.
* Strong project management skills, including experience with large cross-functional and cross-geographical programs.
* Understanding of Microsoft and some AI technologies, but not at a developer or solutions architect level.
Soft Skills: Strong project management, people management, creative problem-solving, and excellent presentation skills.
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