Trainee Service Technician – Craigavon, Northern Ireland
We are a and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.
Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support to ensure that employees are able to succeed. Our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.
We are looking for a Trainee Service Technician to join us and help provide a first-class service to customers based within the Craigavon/ Portadown area and providing support to hospitals within Ireland.
The Role:
As a Trainee Service Technician, you’ll be tasked with delivering an effective and timely installation, removal and maintenance service to customers. After training this will include the delivery and installation of products within agreed delivery times, repair and proactive maintenance and support at the delivery stage to customers in various environments.
Dealing with customers predominantly based in the Southern Trusts Hospitals sites, and also customers throughout Ireland, you will:
1. Deliver clean, ready-to-use, products to and around customer sites
2. Collect products after use and return to the service location for decontamination
3. Disinfect, function check, repair and electrical safety test products
4. Complete records of testing, delivery and collection
5. Maintain available product stock and spare parts inventory
6. Complete product modifications when required
7. Provide product demonstrations and basic training to staff
8. Maintain a clean and tidy work environment
Hours: 37.5 per week, as part of your role, you will be required to take part in the shift rota which includes early and late shifts and weekends. Once fully trained you will participate in the on-call rota (with additional payments).
Experience Needed:
To join us as a Trainee Service Technician, ideally, you will need to have or be willing to develop the following.
Qualifications and experience requirements:
– Mechanical or electrical background desirable, but not essential as full training will be provided
– Experience of delivery driving and planning routes would be desirable
– Full UK /Irish driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
Personal Requirements:
– A proactive, ‘can-do’ attitude
– Excellent customer service and communication skills
– Ability to work under own initiative, and follow procedures to achieve deadlines
– Basic PC skills to include email and MS Office
– DBS Checked (or the willingness to complete one)
Please note, this role will involve manual handling – lifting, carrying and loading Medstrom products into the van.
Medstrom are an equal opportunities employer, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.
Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.