DUTY MANAGER - M&S SIMPLY FOOD, BIRMINGHAM NEW STREET STATION
Pay Rate: £13.61 per hour, plus an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.11 per hour.
Part‑time and full‑time opportunities. Working flexibly on weekdays, weekends and bank holidays.
* Shift times are scheduled between 4:30 am and 12:00 am.
* Minimum 1 year of experience working as a supervisor/manager in a similar high‑volume hospitality or retail role.
* Applicants must be 18 years of age or over to perform certain tasks or work on certain shifts, and will be required to handle and serve alcohol.
Responsibilities
* Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
* Guide and support colleagues, maintaining a safe working and dining environment whilst being the go‑to person for day‑to‑day queries.
* Coordinate team efforts and oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines and completing necessary documentation.
* Focus on operational efficiency, stay informed about unit performance, champion improvements and simplify operations.
* Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
* Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
Benefits
* 75% discount on your meal while on shift.
* Employee discounts of up to 50%, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
* Friends and Family App: 20% discount across our catering, Whistlestop and Urban Express units (T&C apply).
* Continuous growth: access award‑winning training, apprenticeships (dependent on location) and development programs to enhance your skills and advance your career, including the Duty Manager Development Programme and Chef Academy.
* Colleague rewards: discounts on shopping, GP appointments, 24/7 helpline and financial and wellbeing support for you and your loved ones.
* Health and wellbeing support: Retail Trust, flexible working, comprehensive family‑friendly leave.
* Culture: we value diversity and inclusion at SSP and have a variety of networks to support you, such as LGBTQ+, women’s network, neurodiversity and disability groups and many more.
* Activities: Barista competition, Millie’s Cookies ice‑off challenge.
* Financial support: pension plans, life assurance, share incentive scheme, cycle‑to‑work scheme, competitive pay rates and more.
Equal Opportunity Statement
SSP is proud to be an equal opportunity employer who seeks to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
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