Customer Service Administrator Location: Bicester / Oxfordshire (office-based) Salary: Up to £31,500 per annum (before stoppages) 20 days holiday plus statutory entitlement Job Overview Our client is looking for an organised and customer-focused Small Plumbing Works Coordinator to manage and coordinate their day-to-day small plumbing jobs. This role is central to keeping their small works running smoothly. You will be responsible for coordinating Plumbers, liaising with customers and suppliers, scheduling works, and ensuring jobs are completed efficiently, on time, and to a high standard. Knowledge of plumbing or heating is not required. The most important qualities for this role are excellent communication, strong organisation, and outstanding customer service. Key Responsibilities: Coordinate multiple small plumbing works and day-to-day maintenance jobs. Schedule and manage Plumbers and maintenance staff across various sites. Liaise professionally with private customers, companies, letting agents, suppliers, and Engineers. Ensure all labour and materials are organised, available, and cost controlled. Book preventative maintenance programmes and maintenance contracts with customers. Ensure maintenance contracts, schedules, and timelines are adhered to. Maintain preventative maintenance logs, records, and reports. Prepare reports such as job status updates and recommendations. Provide clear direction and coordination to engineers and support staff. Handle customer enquiries and resolve issues efficiently and professionally. Key Skills and Attributes: Excellent customer service and communication skills (written and verbal). Strong organisational and time-management skills. Confident interpersonal skills with the ability to build relationships. Basic computer skills (email, scheduling systems, spreadsheets). Ability to work independently and as part of a team. Leadership skills and confidence coordinating multiple staff. Calm, professional approach in a busy environment. What They're Looking For: A reliable, organised individual who enjoys working with people. Someone comfortable juggling multiple tasks and priorities. A proactive problem-solver with a positive attitude. Previous coordination, scheduling, customer service, or office-based experience is desirable but not essential. What Our Client Offers: Competitive salary up to £31,500. 20 days holiday plus bank holidays. Stable role within an established, family-run business. Supportive team environment. Full training provided for systems and processes.