Job Description
We are working with a large and well-established social housing provider who are looking to recruit a Part-Time Income Officer on a permanent basis. This is a great opportunity for someone with experience in rent arrears recovery and tenancy sustainment who is looking for a flexible working pattern within a supportive housing environment.The Role: You will play a key role in maximising rental income, supporting tenants to sustain their tenancies, and reducing arrears across a diverse housing portfolio. The role combines office-based hybrid working with regular patch visits to tenants homes.Key responsibilities of an Income Officer include:
* Managing a caseload of rent accounts and reducing arrears through early intervention and proactive support
* Carrying out home visits and patch-based work to engage with tenants and prevent escalation of debt
* Negotiating repayment plans and providing budgeting and welfare advice
* Taking appropriate legal action where necessary, including preparing cases for court
* Working closely with Housing Officers, Support Services and external agencies
* Ensuring accurate case recording and compliance with organisational policies and procedures
* Supporting tenancy sustainment and identifying vulnerability at an early stage
We are looking for someone who:
* Has experience working in rent arrears, income recovery or housing management
* Understands housing legislation and welfare benefits (including Universal Credit)
* Is confident conducting home visits and managing difficult conversations
* Can work independently and manage a varied caseload
* Holds a full UK driving licence and has access to a vehicle (essential)
* Has strong communication and negotiation skills
What's on Offer:
* Permanent part-time role 22.5 hours per week
* Salary: up to £23,108 pro rata
* Hybrid working model with a mix of office, home working and patch visits
* Mileage paid for business travel
* 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
* Opportunities for training and development
* Chance to buy or sell holiday as part of our flexible benefits package
* 3 additional wellbeing days and 2 paid volunteering days
* Generous matched pension scheme up to 12% and Life cover at 4x salary
* Enhanced maternity/paternity/adoption pay?
* Options for private medical insurance, dental insurance and critical illness cover
* Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
If this Income Officer role is of interest, please apply or contact
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