Kew Green Hotels / Holiday Inn Rugby is presenting an opportunity for a candidate to enrol in a Guest Service Assistant Apprenticeship as part of their job application. As a Guest Service Assistant, you are responsible for ensuring every guest receives a safe and outstanding experience throughout their stay. You will support the hotel in achieving all brand and company metrics and objectives by delivering consistent, high-quality service across all guest-facing areas. Main duties and responsibilities: Supporting your front of house team, you will be responsible for delivering an efficient, effective and profitable service, ensuring brand standards are met. As part of the apprenticeship program, you will have the opportunity to work alongside an experienced Hospitality Manager. Your duties will include; Deliver an outstanding service experience to guests throughout their stay across Front Office, Food & Beverage and Meetings & Events. Engage with guests to build positive relationships, assessing needs and flexing approach appropriately. Ensure all repeat guests, priority members and VIPs receive recognition and appreciation. Be attentive to guests, anticipating needs and exceeding expectations at every opportunity. Respond promptly to guest feedback and complaints, taking ownership to resolve issues and turn around negative experiences. Actively seek opportunities to continuously improve the guest experience. Remain open to learning new skills and working across departments to support business needs. Adapt to changing priorities and guest requirements. Contribute ideas and feedback that support continuous improvement. Follow all Standard Operating Procedures to ensure consistent hospitality for every guest. Process telephone and walk-in reservations accurately and efficiently. Maintain high standards of cleanliness, safety and compliance in line with legislative and brand requirements. Keep up to date with hotel facilities, promotions and the local area to assist guests effectively. Identify opportunities to upsell bedrooms, meetings & events and food & beverage. Make confident recommendations for upgrades, dining options and breakfast. Support the hotel’s sales strategy by passing on leads and opportunities to the sales team. Maintain awareness of hotel availability, promotions and sales initiatives Apprenticeship Highlights: You will gain a nationally recognised Level 2 Hospitality qualification. You will receive onsite training with an award-winning training provider who will support and guide you throughout your Apprenticeship journey. Gain essential life skills. Gain confidence. To become an apprentice, you must: be 16 or over not already be in full-time education You can start an apprenticeship whether you’re starting your career, want a change. You can have a previous qualification like a degree and still start an apprenticeship. As an apprentice you’ll: Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace Learn and train for a specific job Get paid and receive holiday leave Get hands-on experience in a real job Study for at least 20% of your working hours Complete assessments during and at the end of your apprenticeship What is an apprenticeship? An apprenticeship is a real job where you learn, gain experience and get paid. You’re an employee with a contract of employment and holiday leave. By the end of an apprenticeship, you'll have the right skills and knowledge needed for your chosen career.