Customer Service Delivery Officer Modern Apprentice
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Job Overview
Job purpose
Are you a good communicator with a great eye for detail, looking for an opportunity to support key Scottish Government priorities?
You will join the Customer Service Delivery team in Ayr, part of the Rural and Inspections Division (RPID). RPID has around 600 staff in 17 offices across Scotland, providing services related to agricultural, environmental, and rural policies, inspections, funding applications, and customer service.
The Ayr team seeks a Customer Service Delivery Officer to support high-quality customer service, process subsidy scheme grants, and provide business support. The role starts in Russell, Ayr, with a move to Kilwinning planned for late 2025 or early 2026.
This is a Modern Apprenticeship, with the first 12 months focusing on gaining an SVQ qualification, supported by an internal assessor.
Responsibilities include:
* Receipting, data capture, assessment, and authorization of applications under agricultural and environmental schemes.
* Handling inquiries via phone, written communication, and face-to-face interactions, including assisting with online system navigation.
* Using IT systems to assess business information and applications.
* General administrative duties such as filing, mail processing, and spreadsheet management.
* Reception duties ensuring efficient back-office services.
* Providing proactive team support and managing diaries and inboxes.
Success Profile
Skills, experience, and behaviors assessed include:
* Experience with IT systems, including Microsoft Office or similar.
* Behaviors such as communicating and influencing, working together, making effective decisions, and managing a quality service, at Level 1.
More about Success Profiles Behaviors can be found in the linked job advert.
Interested? Click the "Apply now" button to start your career with this apprenticeship.
This employer participates in the Disability Confident scheme, ensuring qualified disabled applicants are offered interviews.
Additional Details
* Seniority level: Internship
* Employment type: Full-time
* Job function: Other
* Industry: Government Administration
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This job posting is recent, with multiple listings in the past months. The listing does not indicate that the job is expired.
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