Customer Service Executive (6-month FTC)
Location:
2 days per week in our Bristol office
About PURE:
At Pure, we're driven by a vision of a cleaner, healthier future. Imagine a world less reliant on cars, with cleaner air and less congestion – we're working to make that a reality. Our mission is to reduce society's dependence on cars, cut air pollution, and ease urban congestion with our Electric Scooters.
The role:
As a
Customer Service Executive
, you'll be a key part of our Customer Care team, supporting customers with exceptional service across live chat, email, and phone. You'll handle queries with professionalism, warmth, and energy – all while helping us hit key targets and KPIs that ensure the customer experience is second to none.
This is a great opportunity to join a growing, passionate team where you'll make a real impact on how customers experience our brand. Flexibility to support weekend overtime is a big plus.
What you'll do:
* Respond promptly and effectively to customer queries across chat, email, and phone.
* Deliver on email SLAs and maintain strong live chat availability.
* Handle call-backs with care, resolving customer issues directly.
* Keep every interaction professional, courteous, and fun.
* Provide solutions with both customer satisfaction and business needs in mind.
* Respond to and report on customer reviews across multiple platforms.
* Join weekly team meetings and regular training sessions (brand, product, service).
* Manage repair-related customer requests, liaising with third-party repair centres.
* Track and monitor repairs to ensure timely resolutions and customer satisfaction.
What you'll bring:
* Experience thriving in fast-paced, professional team environments.
* Excellent written and verbal communication skills in English.
* Strong attention to detail and commitment to delivering excellence.
* Ability to manage shifting priorities and multitask effectively.
* Highly organised and efficient, with strong planning skills.
* Resilient under pressure, with a positive, customer-first approach.
* Flexibility to adapt to different tasks, schedules, and business needs.
* A collaborative, approachable personality that builds great team relationships.
* Curiosity to deepen your product knowledge through ongoing training.
* Confidence with MS Office and enthusiasm to grow your technical skills.
* Flexibility to work overtime on weekdays or weekends when needed.
* While not essential, additional language skills are a real advantage in this role.
What we offer:
* Competitive salary
* Bonus scheme and performance incentives
* 25 days annual leave (pro-rated) + bank holidays
* Pension scheme
* Employee discounts on products
* Health and wellbeing support
* Career progression opportunities
* Flexible working arrangements
Please apply by selecting the ''apply'' button on LinkedIn. Should you have any questions, please direct these to
As much as we'd love to hear from everyone, this role is only open to candidates with the right to work in the UK. Unfortunately, we're unable to provide visa sponsorship at this time.