Priority Candidates will be considered in the first instance
Salary: Grade 5, £26,824 - £29,540 per annum. £13.90 - £15.31 per hour
37 hours per week
We're on a journey to build a workforce reflective of our Borough.
We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!
Your role:
Join our new Adult Social Care Transport team and play a key role in delivering safe, reliable, and high-quality transport for vulnerable adults across Wigan Borough.
You will help keep our transport service running smoothly by managing a busy, fast paced workload and maintaining high quality systems and processes. You’ll support day to day operations, improve how we use digital tools, monitor performance, and help shape service improvements that boost efficiency and customer satisfaction.
About you:
If you’re organised, tech savvy, and love making a difference this role is for you. You will need experience working in a busy operational office environment, with strong skills in using IT systems, databases and Microsoft applications to support day to day service delivery.
An understanding of operational processes, invoicing and workforce planning is essential, as is the ability to use new technologies to modernise and improve service delivery. Strong communication and customer care abilities are required, alongside knowledge of safeguarding, health and safety, and regulations relevant to transport operations. A commitment to demonstrating Wigan’s values and behaviours is essential.
About us:
Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.
The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.
The Adult Social Care Transport Service is a brand-new team within a hardworking, committed, busy and people focused service. The ambition is to drive service improvements which meet or exceed resident expectation, through provision of effective, efficient transport options for our vulnerable customers. We know services are only as good as the staff and we support ours to grow and develop, working together as one team to ensure residents receive personalised, excellent services. Bringing your expertise and creative ideas, you’ll play a huge part in shaping the team and its delivery.
Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.
To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)
Prove your right to work to an employer
For an informal discussion please contact Ian Lythgoe - Service Lead for Adult Social Care on 07917 557035 or Hayley Dunn - Lead Provider Manager on 07984 426902
Priority Candidates Interview date: Friday 20th February 2026
Interview date: Monday 23rd February 2026
To view the details relating to this position, please click the links below: