Job Description
Infrastructure Services Analyst - 12-Month Fixed-Term Contract
A global professional services firm is seeking an experienced Infrastructure Services Analyst to support and maintain its core IT infrastructure. This role is ideal for someone with a deep technical background in networking, servers, storage, cloud platforms, and unified communications, and who thrives in a collaborative, service-driven environment.
Key Responsibilities:
* Manage and support the firm's infrastructure: servers, storage, firewalls, WAN/LAN, Wi-Fi, internet, and unified communications.
* Administer and monitor systems including Windows Server, Azure, Entra ID, Intune, VMWare, VXRail, Rubrik, Commvault, and more.
* Conduct vulnerability analysis and manage patching using SIEM tools (eg, Rapid7).
* Collaborate with the security team to ensure proper infrastructure security controls are deployed and maintained.
* Lead technical troubleshooting and respond to incidents in line with change and incident management protocols.
* Maintain accurate documentation of infrastructure components, maintenance activities, and configurations.
* Provide guidance and training to other IT colleagues to ensure cohesive service delivery.
* Engage with vendors and third parties for escalations and managed services.
* Participate in out-of-hours support and emergency response, as needed.
What We're Looking For:
* 8+ years of experience in IT infrastructure or systems administration within complex, global environments.
* Experience working within ITIL frameworks and ideally ISO 27001-compliant settings.
* Strong working knowledge of:
o Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint Online)
o Azure IaaS
o VMware vSphere & Dell VxRail
o NetApp storage
o Juniper Mist & Cato SESE firewalls
o PowerShell Scripting and automation
o Windows Server (2008-2025)
o Networking: DNS, DHCP, subnets, VLAN, TCP/IP, SD-WAN, VPNs
Desirable Certifications:
* Microsoft Azure Administrator (AZ-104)
* VMware Certified Professional (VCP)
* Juniper Mist AI (Wireless/Wired)
* Microsoft 365 Fundamentals
* ITIL Foundation (v3 or v4)
This is a fantastic opportunity to contribute to the ongoing stability, security, and innovation of a global infrastructure estate, while working in a collaborative and forward-thinking IT team.