Job Title: Telesales Supervisor
Reports to: Office Manager
Depot: Eastbourne
Overview
To lead and drive a team to provide the best service levels possible, maintaining company standards and targets. Working on retaining existing accounts and driving new sales, upselling on certain products and introducing new lines. Ensuring the smooth running of the Telesales team, working closely with the Distribution Team and Account Managers. Taking and processing customer orders onto the system and ensuring effective cover during any absence. Taking a high volume of incoming online orders & calls, which include customer complaints, queries, orders, etc, contacting potential customers, order processing and arranging deliveries.
Main Duties
• Set clear targets and objectives for your team, including sales, online & outbound call lists
• Challenge your team when underperforming and set specific action points.
• Organise, manage and set up monthly telesales drives.
• Plan calls and target gaps in supply using relevant systems & increase online use.
• To accurately record weekly KPI figures for your team, analyse and send out weekly depot reports & updates.
• Take full ownership of solving customer issues through proactive customer service.
• To promote the sale of LWC Drinks' own-brand products.
• To retain strong relationships with account managers & management, helping them in acquiring new business and assisting with their administrative needs.
• Building relationships with weekly telesales customers, being a regular point of contact.
Knowledge and Experience
• Excellent customer service skills.
• Use of Microsoft Excel for spreadsheets and records.
• Good teamwork skills.
• Good communication and relationship-building skills.
• Good product knowledge.
• Must have 2 years' previous selling experience.
LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However, we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,800 people, at 18 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester