CRM Systems Officer
Location: Hanley
Hours : Monday to Friday ,8am – 4pm
Salary: Up to £27,000
The Role:
Our client is seeking a proactive and detail-oriented Digital & CRM Systems Officer to take ownership of their CRM and digital infrastructure.This role is key to ensuring the smooth operation, accuracy, and continuous improvement of the organisation's CRM platform and related systems. You'll play a vital part in maintaining high-quality data, supporting internal teams with reporting and automations, and helping to enhance the digital experience for both staff and members.The position also involves coordinating general IT support, working with third-party providers, and driving forward digital best practices across the business.
Key Responsibilities:
1. Oversee daily CRM administration, including user permissions, access controls, and configuration
2. Ensure all data is accurate and up to date through regular maintenance, duplicate checks, and validation
3. Create and maintain dashboards, reports, and KPIs that provide actionable insights for internal teams
4. Support the development of automated workflows to streamline key business processes
5. Document and produce clear user guides and quick-reference materials to support system users
6. Se...