We are looking for a proactive and dedicated individual to join our team as a Customer Delivery Assistant. This is an exciting opportunity to work in a dynamic environment, supporting the delivery of excellent service to our valued customers.
Key Responsibilities in Customer Service and Delivery
* Provide outstanding customer service throughout the delivery process, ensuring customer satisfaction at every stage.
* Assist with the smooth delivery of products to customers, supporting drivers and team members as required.
* Handle customer queries in a professional and courteous manner, both in person and over the telephone.
* Support the team in managing deliveries, helping with loading, unloading, and checking products.
* Monitor delivery schedules and communicate effectively with the wider team to ensure timely completion.
Skills and Experience for Success
* Excellent communication and interpersonal skills, with a passion for delivering high-quality customer service.
* Ability to work as part of a team and follow instructions accurately.
* Good time management skills and the ability to handle multiple tasks efficiently.
* Previous experience in a customer-facing or delivery role is desirable but not essential.
* Positive attitude, reliability, and willingness to learn new skills.
Why Join Our Delivery Team?
* Be part of a supportive and inclusive team where your contribution makes a real difference.
* Opportunities for learning, development, and career progression within the company.
* Competitive salary and staff benefits.
* Access to ongoing training and support to enhance your skills in customer service and logistics.
Requirements for the Customer Delivery Assistant Role
* Eligibility to work in the UK.
* Flexibility to work a range of shifts including weekends, as required by business needs.
* Basic numeracy and literacy skills.
* A friendly and approachable manner suitable for customer-facing responsibilities.
* Experience of working as part of a delivery crew