Company description:
Khne + Nagel (AG & Co.) KG
Job description:
? Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a highly motivated Sea Logistics Reefer Customer Care Specialist to join us in London - Heathrow.You will be responsible forensuring that our customers experience is a positive oneeach and every time they engage with Kuehne+Nagel, as well as documenting and investigating any deviations from the expected level of service provided
How you create impact Focus on improving customer satisfaction by delivering high quality services to beevidencedvia our NPS customer thermometer
Ensure service excellence by leveraging a high level of forwarding and market knowledge
Monitor customer shipments in order toprovide proactive updates to customers and to problem solve (by collaborating with otherstake-holders) in anticipation of a customer complaint
Document, investigate and conduct root cause analysis on any deviations using oursystems (TIP system/ EQMS/CoreLog, NPS)
Manage tasks through Business Process Automation tools (BPA) and all related features such as task tags, utilise CCLD (CCL Dashboard)
Inclusion and transfer of customer requirements into oursystems (including sold rates and other agreements) so that Operational Care Centres (OCCs) are clearly informed about deliverables
Field complaint calls and provide problem resolution in alignment with stakeholders
Profile description:
What we would like you to bring Strong customer service orientation
Excellent organisational skills and strong interpersonal skills
Ability to work on own initiative and as part of a team
Problem solving skills
Goodtime management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines
We offer:
What's in it for you If you would like to become a valued member of our team, we will make sure that youre rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.
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