Temporary Customer Service Administrator DE55 - Alfreton £12.21 per hour Full time – Monday to Friday 9am - 6pm We are seeking a dedicated and enthusiastic Temporary Customer Service Administrator to join our clients team. The ideal candidate will possess excellent communication skills and a passion for providing outstanding service to their customers. This role involves engaging with customers via phone, assisting them with inquiries and ensuring a positive experience. Key Responsibilities: * Respond to customer inquiries professionally, providing accurate information on deliveries. * Schedule deliveries, equipment and consumables to align with customer needs. * Work with nurses to coordinate deliveries when required. * Monitor and manage stock levels to prevent gaps. * Support the implementation of new services as needed. * Report service issues, complaints and adverse events in line with company policies. * Take ownership of customer concerns, ensuring timely resolution and effective communication. * Ensure patient data is handled securely and confidentially. * Liaise with internal teams. * Manage administrative tasks, including emails, post distribution and record-keeping. * Meet call response and wait time targets, contributing to overall service performance. * Participate in training and improvement initiatives. Key Skills & Experience: * Customer service experience (contact centre experience preferred). * Background in healthcare or pharmacy is beneficial. * Strong communication and telephone skills. * Excellent attention to detail and organisational abilities. * Ability to handle high-pressure situations and adapt to change. * Proficient in computer systems with strong accuracy and speed. If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity. EMA25