Are you a creative problem solver? Do you excel in a fast paced environment? RAC has an exciting opportunity for a Resourcing & Scheduling Specialist to join our Service, Maintenance and Repair (SMR) department based at our iconic Bescot office in Walsall. This is a full-time, permanent position working 40 hours per week, Monday-Friday between 08:00-18:00 and 1 in 4 Saturdays (with a rest day in the week). As a Resourcing & Scheduling Specialist with SMR you will own all the allocated resource across both contact centre colleagues and Mobile Mechanics. Working within a busy and fast paced environment you will develop and maintain key relationships with front line colleagues and management to deliver outstanding service. You will ensure all resource is at appropriate levels and in line with provided forecasts. While always ensuring Mobile Mechanics’ diaries are optimised to allow them to hit their Jobs per Shift targets. Reporting to the SMR Trading Manager, you will build and issue annual rosters to frontline colleagues in line with agreed forecast plans, rules and constraints. You will also be responsible for the resolution of resource issues on a day to day basis in real time. To be the best, we want the best! We're looking for individuals who:
Are influential, persuasive and a strong communicator Have a positive and proactive attitude
Can demonstrate the ability to stay focused in a fast-paced environment, and work well under pressure to meet tight deadlines
Have strong knowledge of Workforce Management Systems/Excel/PowerPoint
Have a strong understanding of resource and planning, and a good depth of experience in delivering detailed resourcing solutions
What can we offer in return?
1. £26,000 per year with annual pay review every January
2. Annual Bonus Scheme based on company performance
3. Competitive rewards package
4. A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great scheduler!
5. A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business
What you'll be doing...
Rostering: Resource scheduling for defined colleagues within SMR
* Ensure FTE are scheduled to relevant levels against provided forecasts to give best chance of hitting planned Service Level’s (Annual and Tactically)
* Highlight to line management any issues or factors that could prevent the achievement of KPI’s.
* Ensure rosters are built to meet demand whilst maintaining a fair work/life balance and are constraint compliant
* Ensure Annual Leave, training and downtime are all managed as per business rules and agreements
* Effective re-rostering as required by the business
* Management of new starters and leavers
Tactical Planning: Ensure the team are scheduled at the right time and are adhering to constraints, placing hours to maximise Jobs per Shift, in order to deliver the optimum resourcing outcome
6. Deliver best re