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Senior Customer Service Advisor
Reference: APR20255076
Expiry date: 2025-04-28 08:38:32.083
Location: Glasgow
Benefits: A superb range of exclusive, colleague-only benefits and discounts.
Salary: £28,543 pa + bonus up to £2,140 pa OTE
Weekly Hours: 42.5 hours
As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers’ businesses moving—that’s what we do.
As a Senior Customer Service Advisor, you will bring to life the Northgate experience by coordinating your team of drivers to meet customer and colleague needs, ensuring our vehicles are where they need to be, when they need to be there.
Life as a Senior Customer Service Advisor with Northgate Vehicle Hire
Our branches are busy, fast-paced environments. As a Senior Customer Service Advisor, you are a key part of the Branch Management Team, coordinating the delivery and collection of vehicles to customers.
You are a people person, setting high expectations and nurturing those around you. You create productive, engaged teams where everyone works together to get things done well and on time. With your team of Customer Delivery Agents, you inspire and take ownership of fleet allocation and utilization, ensuring the right vehicles reach the right customers at the right time.
Success in this role involves using your customer service expertise, motivating others, and maintaining a calm, 'can-do' attitude to align your team. Knowledge of vehicle rental or similar logistics environments may be useful, along with a full UK or EU Driving Licence. However, your drive and personality are more important to us.
Our flagship branch in Glasgow is situated next to the M8 motorway and a large shopping centre. It features 9 ramps for efficiency and houses Auxillis, offering comprehensive vehicle hire and accident management services under one roof.
As a Senior Customer Service Advisor with Northgate Vehicle Hire, we offer:
Competitive basic salary, plus many benefits including:
* A quarterly bonus scheme (up to £2,046 pa OTE)
* Starting with 24 days of holiday, increasing to 26 with service, plus the option to buy or sell up to 5 days annually, plus public holidays and an extra day for your birthday
* Free life assurance (2x your salary)
* Well-being services including 24/7 GP, mental health support, physiotherapy, Health Cash Plan, Dental Plan, and Travel Insurance
* Exclusive colleague-only vehicle leasing schemes
* Pension and Save-as-you-Earn share schemes
* Benefits App with retailer discounts and cashback deals
* Wagestream App for financial control over your pay, discounts, and financial coaching
With over 60 branches nationwide, Northgate Vehicle Hire is a leading provider of light commercial vehicle rental solutions, partnering with well-known organizations and supporting customers across the UK, Ireland, and Spain. We are part of ZIGUP, a provider of integrated mobility solutions, offering support, development opportunities, and long-term security.
We are agile. We are experts. We are imaginative. We are reliable.
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