Job Title: Customer Service Administration Apprentice Location: BCA Livingston Hours: Monday to Friday (40 hours) Salary: £18,000 per annum (with incremental salary increases each year, based on the achievement of your objectives and overall performance) Join the UK’s largest B2B used vehicle service At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want. Now, this is where you fit in… We’re looking for an enthusiastic and career driven individual to join our Team at BCA Livingston. With this apprenticeship you will develop your skills to become fully skilled customer service administrator whilst completing a Digital Applications SCQF Level 6 Diploma with our learning partner, QA Scotland. This position is suitable for someone who is looking to kick-start their career in administration or business coordination. Skills an apprentice will learn ; The use of multiple IT packages and systems relevant to the organisation (including MS Office or equivalent packages) How to produce accurate records and documents including emails, letters, files, payments, reports, and proposals How to make effective decisions based on sound reasoning and deal with challenges in a mature way. How to use relevant project management principles and tools to scope, plan, monitor and report. This role will offer first hand experience in our Stock Control and Customer Service teams, and you will be trained how to: Accurately input data and manage documents Administer the click and collect process Support buyers through swift resolution of queries and complaints Support the production team with daily reporting of the onsite stock Respond to queries from the online operations team Ensure vehicle repairs are completed swiftly and charged correctly Successful candidates will demonstrate the following: A keen desire to learn and a strong motivation for continuous development A friendly and professional attitude Good numeracy and literacy skills Ability to work independently and show initiative Willingness to take instruction and respond positively to feedback A team player with a “can-do” attitude Excellent attention to detail and strong organisational skills Effective communication skills Reliability, punctuality, and commitment We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes: An Employee Assistance Programme Enhanced maternity, paternity, and adoption leave Access to trained Mental Health First Aiders And so much more… As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability. INDHP