Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
OVERVIEW OF THE DEPARTMENT/SECTION
1. Site Reliability Engineering are responsible for delivering continuous improvement, automation and self-service offerings to operational teams across Bank EMEA and Securities International
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NUMBER OF DIRECT REPORTS
0
MAIN PURPOSE OF THE ROLE
OSE OF THE ROLE
2. Responsible for the reliability and efficiency of infrastructure through the delivery of common, repeatable tools and processes that greatly reduce the amount of toil operations must perform
3. Member of L3 Engineering team providing subject matter expertise and ultimate escalation
KEY RESPONSIBILITIES
Primary:
4. Develop software to make infrastructure services self-managing and self-service dashboards.
5. Deliver continuous service improvement by developing Infrastructure as Code
6. Eliminate manual, repetitive, automatable, tactical tasks that are devoid from value
7. Improve system performance, make effective use of resources, distribute load and reduce latency
8. Identify SLO’s (Service Level Objectives) to meet availability and latency objectives
9. Develop pro-active monitoring solutions that alert on symptoms and not just on outages
10. Perform detailed root cause analysis (RCA’s) on incidents and outages to prevent future
11. Partner with development teams to improve services via rigorous testing and release procedures
12. Identify technical debt and partner with application teams to build remediation plans
13. Develop standard operational procedures and produce effective documentation
14. Analyse workloads and devise suitable cloud migration strategies where appropriate
15. Ensure all project / investment workloads are delivered according to plans and budget defined
16. Liaise with Infrastructure Control and IT Risk teams to satisfy internal and external audit requests
17. Deputise for team lead when required to do so and act-up accordingly
18. Identify cost saving and optimisation opportunities across the group
19. Build strong working relationships across the organisation
20. Adhere to the core values of the bank
Secondary:
21. Perform daily health and compliance checks for all systems as required
22. Ensure all systems are backed up successfully and any issues are promptly resolved
23. Validate monitoring alerts and batch job failures are detected promptly and satisfactorily resolved
24. Ensure sufficient capacity is available to accommodate drive growth
25. Respond to emails sent to the team distribution list / mailboxes in a timely manner
26. Handle incidents and requests with efficiency and a “customer first” mindset
27. Maintain infrastructure in a highly available, reliable, secure and performant manner
28. General Server / Database / Virtualisation Administration maintenance activities
29. Provide technical support to application support and development teams
30. Provide consultancy to application support and development teams
31. Take part in On-Call & weekend work rotation; triaging and addressing production issues as they arise
SKILLS AND EXPERIENCE
Essential:
32. Exceptional skills in Docker/Kubernetes deployment and configuration, scaling and management of containerized applications.
33. Excellent skills in managing, performance optimisation of complex Prometheus, Influxdb and Grafana monitoring stack.
34. Excellent skills in writing/maintaining Grafana Dashboard using PromQL, InfluxQL/Flux.
35. Experience in distributed technologies like Rook, Ceph, Noobaa, Trino, MariaDB Xpand, Dremio, Kibana, KX platform
36. Experience in CI/CD/CT platforms like Git, Ansible, Terraform and TeamCity
37. Serena Deployment Automation (SDA) and Jenkins
38. “Infrastructure as Code” Principles and practices.
39. “Continuous Integration (CI) and Continuous Development (CD)” Principles and practices
40. Agile, Site Reliability Engineering (SRE) and DevOps Principles and practices
41. Scripting and programming languages such as PowerShell, Python, Bash and C#
42. Fluent in Backup and Recovery processes and procedures
43. Advanced knowledge of Clustering, High-Availability, Replication and Disaster Recovery techniques
44. Ability to tune Network, Storage, Server and Virtualisation layers for optimal performance and reliability
45. Excellent Performance Tuning skills, in-depth knowledge of system internals
46. Ability to interpret and implement CIS security hardening recommendations in a controlled manner
47. Acute awareness of Security and Auditing requirements in a regulated environment
Highly Desirable:
48. RHEL, Oracle Linux, Oracle Solaris and related technologies
49. Microsoft Windows Server and related technologies
50. Microsoft SQL Server, Oracle, Sybase ASE, MongoDB and Snowflake
51. Active Directory, LDAP and Kerberos
52. IBM Tivoli / Netcool
53. Nutanix HCI and VMWare ESX
54. Networking Protocols (TCP/IP, DNS, DHCP, VLAN’s)
55. Cloud computing - IaaS, PaaS and SaaS offerings across Azure, AWS, GCP and Oracle
56. Knowledge of data security governance and regulations such as GDPR and SOX
Desirable:
57. Dell EMC PowerStore (SAN) and Isilon (NAS)
58. Rubrik, EMC Networker, Data Domain and IBM Tivoli Storage Manager
59. CyberArk
60. Splunk
61. Qualys
62. Cisco Tetration
63. ServiceNow
64. JIRA and Confluence
PERSONAL REQUIREMENTS
65. Excellent communication and interpersonal skills
66. Ability to handle pressure during outages and systematically resolve issues
67. Excellent problem-solving skills
68. Results driven, with a strong sense of accountability
69. A proactive, motivated approach
70. The ability to operate with urgency and prioritise work accordingly
71. A structured and logical approach to work
72. Attention to detail and accuracy
73. Ability to perform well in a pressurised environment
74. Ability to manage constructive conflict effectively
75. The ability to manage large workloads and tight deadlines
76. Able to communicate complex technical concepts to non-technical persons at all levels
PERFORMANCE AND DUTIES
The role holder will be assessed in accordance with their employing entity’s performance framework and process with relevant input obtained from the dual hatting entity as relevant.
As duties and responsibilities change, the job description will be reviewed and emended in consultation with the role holder. The role holder will carry out other duties as are within the scope, spirit and purpose of the role as requested by their line manager or Department Head.
MANAGING CONFLICTS OF INTEREST
77. The role holder will have responsibilities for both MUFG Bank and MUFG Securities EMEA plc.
78. The role holder will be required to perform their duties and responsibilities on an entity neutral basis, without favour.
79. The role holder is required to follow regulatory requirements applicable to ensure each business is appropriately supported and to maintain the legal entity integrity of each of MUFG Bank and MUS.
80. Working terms are dictated by functional mandates, the terms of the Dual-Hat Arrangement Agreement in place between MUFG Bank and MUFG Securities EMEA plc and any other relevant agreements entered into between MUFG Bank and MUFG Securities EMEA plc.
81. The role holder will have responsibility for identifying and resolving where there may be a difference or conflict in needs between MUFG Bank and MUFG Securities EMEA plc, escalating to their manager where required.
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.