About us
Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships.
CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment.
The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award winning, collaborative and inclusive culture. Recognised recently within the Top 25 Best Mid Sized Companies to work for within the UK, we pride ourselves on being a great place to work.
About the role
We’re looking for a highly motivated and results-driven Account Manager to join our UK Account Management Team. This is a field-based role with regular travel to customer sites and occasional visits to our offices as required.
The focus of this role is to retain and strengthen customer relationships, acting as the primary point of contact to understand their needs, drive solution adoption, and identify opportunities for upselling and cross-selling.
Key responsibilities include:
* Manage and nurture existing accounts, driving customer satisfaction, loyalty and long-term retention
* Maintain and develop contact relationships within these accounts, ensuring a robust network of key stakeholders
* Proactively expand the contact network within assigned accounts to facilitate deeper engagement and collaboration
* Develop and implement comprehensive strategies to deepen and broaden partnerships with these accounts, aligning with overall business objectives
* Identify and pursue growth opportunities within your accounts, collaborating with relevant internal teams to drive success
* Generate leads for growth opportunities within the account, including leads for new products billed directly or for network recommendations
* Achieve and maintain high levels of net revenue retention for the revenue related to assigned accounts, ensuring consistent growth and stability
* Efficiently handle and prioritise inbound requests from assigned accounts, ensuring timely and effective responses
* Work closely with the Customer Support teams to ensure customers are receiving a high level of customer service
* Work closely with the Product and Onboarding team to manage development work and pilots through your customer network
* Personally follow the business reporting and documentation processes to ensure all reporting requirements are completed accurately and on time
We are looking for:
* An experienced Account Manager, with proven experience in building and sustaining strong relationships with senior stakeholders, with a track record of delivering revenue growth and customer retention
* A full UK driving licence
* A self-starter, with a proactive approach, with the ability to build strong relationships with customers
In addition to a competitive salary, our benefits package is second to none. Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and/or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing.
We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us.
The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued.
View our candidate privacy policy here - CitNOW-Group-Candidate-Privacy-Policy.pdf (citnowgroup.com)