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General manager

General manager
Posted: 14 March
Offer description

We ensure you\'re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Free meals on DutyContributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsbury\'s, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and familiesRole PurposeTo lead, inspire and develop a team of Managers to deliver exceptional service across a multi-site portfolio. You will manage client and contractual relationships in a commercially astute manner, ensuring full compliance with company policies, contractual obligations and statutory requirements.You will be accountable for reviewing business performance, delivering key financial targets and demonstrating clear commercial value to your team, line manager and senior leadership—fully aligned with the Compass vision, values and business strategy.Key ResponsibilitiesLeadership & People DevelopmentBuild, lead and develop a high-performing management team across multiple sitesRecruit, retain and develop great people, creating clear development pathways and a strong succession pipelineDrive a collaborative culture, sharing best practice and aligning activity across the sub-sectorManage performance in line with company procedures, including appraisals, labour management, grievances and disciplinary processesChallenge labour structures and ratios, ensuring teams are appropriately resourced and development plans are in place at all levelsHealth, Safety & CompliancePromote a strong safety culture, ensuring full compliance with company and client Health & Safety proceduresProvide a safe environment for all customers, colleagues and visitors across all contractsEnsure contracts operate in line with legal, company and client standards at all timesCommercial & Financial PerformanceDeliver profit targets for the sub-sector through effective leadership and financial controlReview unit and contract performance, identifying improvement opportunities and driving corrective actionsDemonstrate strong commercial awareness through budget management, forecasting and cost controlSupport Compass Foodbuy initiatives, ensuring supplier compliance and maximising purchasing income opportunitiesClient & Stakeholder ManagementDevelop and maintain strong, strategic relationships with clients and key internal and external stakeholdersReview, implement and act upon client satisfaction surveys and feedbackEnsure contract compliance while consistently exceeding client expectationsCustomer Experience & Service ExcellenceWork with sector marketing teams to analyse market and customer insights, ensuring offers meet customer needsEnsure menus are fit for purpose, fully costed and delivered in line with specificationsDrive consistency and innovation in food and service standards across all accountsCapture and act on customer feedback using all available channels to support continuous improvement, footfall growth and salesStrategy & Continuous ImprovementSupport the development and delivery of sub-sector strategy, embedding strategic objectives within the teamAlign closely with central support functions to enhance service delivery and implement group initiativesEnsure centrally driven service and brand initiatives are fully supported and embedded at site levelWho You AreProven experience leading and developing successful multi-site teamsCommercially astute, highly organised and disciplined, with strong financial acumenExperienced in budget management, delivering financial targets and working to tight deadlinesStrong industry knowledge and operational expertiseFlexible in mindset and approach, able to adapt to changing priorities and environmentsAbout UsAs part of Compass you\'ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\'s biggest businesses.Job Reference: com/1103/67704001/52782433/R/SU Lodestone HouseCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

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