Role Overview This placement supports the front-line customer service team at Wood Green Library, helping residents access council services and navigate systems efficiently in a busy public-facing environment. Key Duties Issue Qmatic tickets and book customer appointments Shadow reception staff and assist with queue triage Provide advice on common resident queries Support residents with online applications and basic troubleshooting Build confidence managing a busy reception area Experience & Requirements No previous experience required Placement must align with the individual’s future career goals Commitment to the full placement duration Willingness to learn, follow instructions, and work in a diverse cultural environment Preferably aged 19 due to the nature of the role Personal Attributes Confident and approachable with strong people skills Calm and helpful under pressure Strong verbal communication skills Positive, can-do attitude Support & Training The placement includes one-to-one guidance, an induction day, and full training. Training will cover: Safeguarding Unconscious Bias Display Screen Equipment (DSE) Stress Awareness Cyber Security GDPR & Data Protection Fire Awareness Health & Safety Relevant IT systems and packages