Netley Hall Hotel Limited is a well-established business located in Shrewsbury. We provide both accommodation and a picturesque wedding venue. Our priority is to support and guide our staff so they can deliver the highest standard of service to every guest.
What we offer:
* Opportunities for career growth
* Training provided while on the job
* A vibrant, welcoming workplace
* Staff perks
Role summary:
We are looking for a personable and capable Receptionist to join our front-of-house team. As the first person our visitors meet, you will be essential in setting the tone for their stay and ensuring a warm, professional experience. If you enjoy working with people, have strong communication abilities, and thrive in a busy hospitality setting, we'd be delighted to hear from you.
Typical hours: 9am - 5pm with weekend shifts rotated among the team.
Key responsibilities:
* Welcome guests on arrival and provide clear information about facilities and services
* Carry out check-ins and check-outs efficiently, ensuring details are accurate
* Answer phone calls and guest queries with professionalism and courtesy
* Deal with concerns or complaints quickly and escalate when necessary
* Support guests with requests such as transport or luggage assistance
* Take payments and keep accurate records of transactions
* Keep the reception area tidy and well organised
* Work closely with colleagues across departments to ensure smooth operations
Desired skills and experience:
* Confident telephone manner and excellent interpersonal skills
* Prior experience in hospitality or hotels is an advantage
* Strong focus on customer service with the ability to resolve issues positively
* Good organisational ability and attention to detail
* Willingness to serve food and drinks in lounge, restaurant, or garden areas when needed
* Ability to track front desk supplies and report any shortages
* Team-oriented approach, working cooperatively with others
Join us as a Receptionist and help create memorable stays for our guests.
Job Types: Permanent, Zero hours contract
Pay: £13.00 per hour
Expected hours: No less than 22.5 per week
Benefits:
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Work Location: In person