Your newpany
Your new role
You will be joining a well‑established international manufacturer specialising in innovative electric heating solutions. The organisation is widely recognised for itsmitment to delivering efficient, responsible, and high‑quality products across both national and international markets. With ongoing growth, a supportive culture, and a strong emphasis on professional development, this is a business that values diversity, stability, and long‑term career progression
What you'll need to succeed
As a Key Account Manager, you will play an essential role in ensuring exceptional customer experience and operational efficiency. Your responsibilities will include:
Your responsibilities will include:Overseeing the full order process to ensure accurate and timelypletion.Ensuring customer accounts are correctly configured to optimise order handling and improve the customer journey.Managing customer claims quickly and effectively to support high satisfaction levels.Meeting tight deadlines while maintaining outstanding service quality.Monitoring deliveries to ensure orders arrive on time and in the agreed conditions.Tracking industry and customer service KPIs to ensure performance targets are met.Managing and updating thepany CRM, maintaining accurate customer interaction records.Providing guidance to customers on product usage and delivering tailored support where needed.Maintaining clear, proactivemunication with Area Sales Managers, anticipating needs and resolving issues promptly.Administering refund orpensation policies where appropriate.Ensuring allmunication and activity records with Area Sales Managers are precise and up to date.Contributing to the improvement of customer feedback andplaint‑resolution procedures.
What you'll get in return
Experience in a similar customer‑focused or account management role.Native‑level English.Strong team‑working skills and a collaborative approach.Experience using SAP.Knowledge of purchasing, marketing, and logistics processes.Sales experience and strong telephone‑based customer‑handling skills.