Job ID: 10423521 | Amazon UK Services Ltd.
We’re seeking an experienced, Operations Manager to join our Customer Fulfillment team. You’ll operate out of one of our dynamic Fulfillment Centers: these sit at the heart of Amazon’s world‑class, rapidly growing business. They’re where we manage our fast‑moving inventory and develop our smart, industry‑leading workflows. As an Operations Manager, you’ll deliver inspiring, supportive leadership for the teams you manage, while rolling up your sleeves and getting involved whenever necessary. You’ll be directly responsible for managing a team of Area Managers and their direct reports, and will report to the Senior Operations Manager of your Fulfillment Center. The quality of your leadership is key to success in this role: you’ll motivate and inspire your teams to do their best work, while planning schedules and activities that balance their needs with those of the business. Another key aspect of your role will be to lead on numerous process improvement projects, with the aim of streamlining all activities for the team and the wider Amazon network.
Job Description
* Maintain Health and Safety standards within your remit area and promote a safety culture on site.
* Become a subject‑matter expert on specific, larger‑scale processes and activities within FCs, such as 5S audits.
* Manage timely data collection, update operations metrics on an hourly basis, and use data to influence business decisions.
* Achieve productivity targets, reduce cost per unit, eliminate errors, and ensure an excellent customer experience.
* Work closely with support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels.
* Implement process changes and contribute to cross‑functional Six Sigma initiatives within your site and the broader Amazon EU Operations network.
Basic Qualifications
* Bachelor’s degree, or Master’s degree in business, data science, public administration, finance, engineering, human resources or related field.
* Experience in a people‑management role managing at least 2‑3 managers and indirectly 50+ people.
* Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels.
* Experience using data to influence business decisions.
Preferred Qualifications
* Experience with Six Sigma tools and Lean techniques.
* Experience within a distribution center, logistics, or manufacturing environment.
* Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
A day in the life: https://youtu.be/Ei13SAKEDUY
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