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Senior Operations Support Engineer, Norwich
Client: Liberty IT
Location:
Job Category: Other
EU work permit required: Yes
Job Views:
3
Posted:
02.05.2025
Expiry Date:
16.06.2025
Job Description:
External Description: Senior Operations Support Engineer. Reach beyond with Liberty IT; for this is where you'll find the super challenges, where you'll be given the scope and the support to go further, dig deeper and fly higher. We won't stand over your shoulder. We won't get in your way. We certainly won't hold you back. You'll bring the expertise. We'll provide the platform to succeed. Ready? It's time to do your thing.
Who you'll be working with: The Operations Support Engineering team partner with business leaders and teams to provide an outstanding technical and work environment for all employees. The team undertakes a variety of jobs across desktop, AV, and facilities support.
Responsibilities:
1. Play a lead role in projects focused on enhancing Liberty IT's office environments, desktop and device hardware and software, and digital communications and connectivity for different meeting experiences (in-person, hybrid, virtual).
2. Facilitate project delivery, ensuring team members own, score, and deliver well-defined tasks or stories.
3. Facilitate stand-ups or similar agile ceremonies, and communicate and update your progress regularly.
4. Contribute to Liberty IT's energy efficiency targets through identifying and implementing improvement initiatives.
5. Mentor and guide junior team members.
6. Partner with Liberty IT employees and lead team members to maximize business value.
7. Participate in continuous improvement practices to optimize employee experience, safety, and security.
8. Review and contribute to engineering and operations standards.
9. Grow your knowledge of IT systems, networks, digital communications, hardware, and office environment practices.
10. Assess and adopt new solutions using a data-driven approach.
11. Share knowledge through tech talks, blogging, and external events.
Technology Support Responsibilities:
1. Provide maintenance and optimization of software and hardware during office hours.
2. Support the new hire process, including device and desk setup.
3. Respond to and resolve support requests and tickets.
4. Identify and develop solutions for recurring issues.
5. Manage onsite, hybrid, and remote AV and digital communication tools and technologies.
6. Maintain office environment, manage space, and coordinate intra-office moves.
7. Support energy efficiency initiatives.
Essential Criteria:
* Minimum five years' experience in supporting large-scale office environments, including hardware, software, and AV technologies.
* Experience delivering software, hardware, and office environment projects.
* Knowledge of agile practices.
* Experience with continuous improvement initiatives.
* Partnering with end-users to co-create solutions.
* Current industry-recognized certifications.
Desired Criteria:
* Participation in knowledge sharing activities.
* Experience building customer-centric solutions balancing technical and user needs.
What’s on offer:
* Health insurance, life assurance, income protection.
* Employee discounts, bonuses, and pension.
* Flexible working and work-life balance with hybrid remote/in-office work.
* Opportunities for growth, learning, and recognition.
Liberty IT is part of Liberty Mutual Insurance, committed to diversity and inclusion. Accommodations available for applicants with disabilities. To apply, visit our careers page and complete the application process.
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