Service Manager
Emergency Department, Medicine Division at Milton Keynes University Hospital (MKUH). Band: 7. Hours: 37.5 per week. All MKUH roles will be considered for flexible working.
Key Accountabilities
* Oversee day‑to‑day operational management and ensure delegated services meet performance and financial objectives.
* Lead service improvement and cost‑saving projects in partnership with the Division, as directed by Operational Managers.
* Deputise for senior management when required.
* Monitor and manage performance data (RTT reports, waiting lists, discharge summaries, out‑patient ratios, diagnostic treatment status, length of stay, Stroke/TIA, SDEC and ED dashboards, ECDS, ED breach analysis, ED board‑round proforma) to achieve national and local targets.
* Ensure Trust access standards are consistently met for all patients across the Division.
* Communicate clearly with staff, chair meetings, and produce effective communication channels within and across specialities.
* Manage administration and support staff including division rota coordinators, recruitment and retention.
* Plan, organise and arrange activities linking with the overall directorate strategy.
* Support financial management: review and monitor delegated budgets, investigate variances, support clinical directors and matrons in managing establishments, and maintain proper documentation for changes in establishment, replacement of positions and cover.
This advert closes on Tuesday 28 Apr 2026.
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