Join Our Team as a Service Desk Controller! Location: Witham | Contract: Permanent Are you ready to take your career to the next level in a vibrant manufacturing and production environment? We're looking for a motivated and organiSed Service Desk Controller to join our dynamic team in Witham! Why You'll Love Working with Us: Supportive Culture: We believe in fostering a collaborative atmosphere where every team member is valued. Career Growth: We offer opportunities for personal and professional development, helping you to achieve your career goals. Exciting Challenges: Every day is unique, presenting you with new challenges and opportunities to shine! Key Responsibilities: As a Service Desk Controller, you will be the heartbeat of our service operations! Your role will include: Managing incoming service requests and ensuring timely response and resolution. Acting as a point of contact for all service-related inquiries and issues. Collaborating with various teams to provide exceptional service and support. Maintaining accurate records and documentation for all service requests. Identifying trends in service requests and suggesting improvements to enhance efficiency. What We're Looking For: We are seeking an enthusiastic individual who possesses: A positive attitude and a proactive approach to problem-solving. Excellent communication skills, both verbal and written. Strong organisational skills and the ability to multitask. Experience in a customer service or service desk role (preferred, but not mandatory). Familiarity with manufacturing and production environments is a plus! What We Offer: Competitive salary and benefits package. A stimulating work environment with opportunities for innovation. Team-building events and a friendly office culture. Flexible working arrangements to help maintain work-life balance. Ready to Make an Impact? If you're excited about joining a company that values its employees and is committed to excellence, we want to hear from you! How to Apply: Please send your CV and a brief cover letter outlining your relevant experience to [email address]. Make sure to highlight why you're the perfect fit for our Service Desk Controller role! Don't miss out on this fantastic opportunity to join a thriving team in the manufacturing and production industry. Apply today and take the next step towards a fulfilling career with us in Witham! We can't wait to welcome you to our team! We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website