Description In the role of a Customer Service Representative you will be providing a variety of customer service support to internal and external customers including solving problems, researching complex information and building customer relationships supporting our Automotive team. This role can be based at either our Chapeltown, Sheffield site or our Biggleswade, Bedfordshire site. The position is hybrid, working on site and from your home office. This role is ideal for someone with exceptional customer service experience and ideally someone who has experienced working in a manufacturing environment / logistics or supply chain. In return we offer an attractive salary, career support, development, progression, excellent company pension, hybrid working and a great working environment. Responsibilities Places customers sales orders Receives and handles complex customer Can handle all levels of complexity in orders (including export paperwork and certifications). Has a pro-active mindset and supports the Team overall, ensures positive reinforcement in the team, also in difficult situations. Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management. Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns. Builds customer relationships and serves as a liaison between sales personnel and customers to clarify orders, provide technical guidance (where appropriate), and facilitate recurring or new orders. Qualifications 2-3 years of progressive customer service experience. Resolving customer problems and concerns; Developing correspondence and communications; Working with other departments and divisions; Applying department policies and procedures to difficult situations; PC skills; ERP (SAGE and/or SAP and/or Oracle 11i and12, Analytics), Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required. Communicating with co-workers to provide and receive direction. Experience of producing export documentation and knowledge of the export process and incoterms Our offer…. Work life balance Competitive compensation programme Career growth opportunities in a truly international environment Innovation leaders in the protective coatings industry Sherwin Academy offers continuous training programmes for all seniority levels Attractive wellbeing, mental health, women & inclusion and ID&E programmes LI-JR1