Overview
We are seeking a motivated and results-driven Internal Sales Executive to join our expanding sales team. This role is pivotal in building strong customer relationships, generating business opportunities, growing sales. You will be responsible for managing inbound inquiries, proactively reaching out to existing clients, and delivering exceptional service that drives revenue growth.
Key Responsibilities
Sales & Business Development
* Proactively contact prospective and existing customers to promote products and services.
* Manage and convert inbound leads into qualified sales opportunities.
* Identify customer needs and recommend appropriate solutions.
* Efficiently handle quotations, proposals, and account development.
Customer Relationship Management
* Build strong, long-lasting relationships with customers through effective communication.
* Maintain regular follow-ups to ensure customer satisfaction and repeat business.
* Handle customer queries, orders, and issues promptly and professionally.
Quotations & Administration
* Prepare accurate quotations, sales documents, and order confirmations.
* Update CRM systems with detailed and accurate customer information.
* Liaise with internal departments (operations, logistics, finance) to ensure smooth order processing.
Performance & Reporting
* Achieve and exceed monthly sales targets and KPIs.
* Provide weekly sales updates and monitor forecasts.
* Monitor market trends and competitor activity to support strategic decision-making.
Skills & Qualifications
Essential
* Proven track record in internal sales, telesales, or a similar role.
* Strong communication and negotiation skills.
* Confidence in handling outbound and inbound sales calls.
* Ability to build rapport quickly with diverse customers.
* Good organisational and administrative abilities.
* Proficiency with CRM systems and Microsoft Office.
Desirable
* Experience in internal sales.
* Knowledge of the full sales lifecycle.
* Full clean driving license.
Personal Attributes
* Highly motivated and target-driven.
* Positive attitude with a customer-first mindset.
* Resilient and able to handle rejection constructively.
* Team player with the ability to work independently when required.
Benefits
* Competitive salary and commission structure.
* Opportunities for training and professional development.
* Friendly and supportive team environment