The General Administrator will provide comprehensive administrative support across multiple departments within the organisation. This role requires a highly organised, adaptable, and proactive individual who can effectively manage a variety of administrative duties while ensuring the smooth day-to-day operation of the business.
The successful candidate will be comfortable working in a dynamic environment, supporting different teams as business needs require, and maintaining accurate records and documentation, particularly relating to Health & Safety and ISO management systems.
Key Responsibilities
General Administration
* Provide administrative support to various departments as required.
* Prepare, maintain, and update company records, databases, and filing systems.
* Produce correspondence, reports, spreadsheets, and presentations.
* Manage incoming and outgoing post, emails, and general communications.
* Schedule meetings, appointments, and maintain departmental calendars.
* Assist with document control and record management.
Health & Safety Administration
* Maintain Health & Safety records and documentation.
* Monitor and update risk assessments, training records, and incident logs.
* Assist in the administration of Health & Safety policies and procedures.
* Support managers in ensuring compliance with relevant legislation and company standards.
* Coordinate Health & Safety training records and certification renewals.
ISO Administration
* Maintain ISO documentation, records, and controlled documents.
* Assist with internal and external audits.
* Ensure documentation remains compliant with company procedures and ISO requirements.
* Support continuous improvement initiatives and corrective action processes.
* Monitor document review schedules and record updates.
Customer and Telephone Support
* Answer incoming telephone calls professionally and efficiently.
* Direct enquiries to the appropriate department or individual.
* Take accurate messages and ensure timely follow-up.
* Provide a high standard of customer service to clients, suppliers, and visitors.
Departmental Support
* Assist departments with administrative projects and operational tasks.
* Support procurement, HR, finance, operations, and other functions as required.
* Maintain confidentiality of company and employee information.
* Adapt to changing priorities and provide cover for colleagues when necessary.
Person Specification
Essential Skills and Experience
* Previous experience in an administrative role.
* Strong organisational and time management skills.
* Excellent verbal and written communication skills.
* Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams.
* Ability to prioritise workload and work independently.
* High level of accuracy and attention to detail.
* Professional telephone manner and customer service skills.
* Ability to work across multiple departments and adapt to changing business needs.
Desirable Skills and Experience
* Experience administering Health & Safety records.
* Experience working with ISO management systems (e.g. ISO 9001, ISO 14001, ISO 45001).
* Experience supporting audits and compliance activities.
* Knowledge of document control procedures.
Personal Attributes
* Flexible and adaptable approach to work.
* Reliable and dependable.
* Positive and proactive attitude.
* Strong problem-solving skills.
* Team player with the ability to build effective working relationships across all levels of the organisation.
* Commitment to maintaining high standards of professionalism and confidentiality.
Working Hours
Full-time, Monday to Friday (37 ¾ hours per week).
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