Job Description
Brook Street is delighted to be working on behalf of our Kells based client who is currently seeking to recruit an experienced Customer Service Administrator to join their busy team.
This role is ideal for a skilled administrator with a strong background in customer service and excellent office support capabilities.
Key Responsibilities:
1. Handle customer enquiries via phone and email in a professional and timely manner
2. Process customer orders using the in-house MIS system
3. Coordinate and schedule collections and deliveries
4. Compile and distribute weekly/monthly customer reports
5. Manage general office duties such as answering phones, filing, and data entry
6. Prepare and send customer samples as required
7. Produce customer certificates and Certificates of Conformity (COCs) where applicable
Essential Criteria:
8. Minimum of 4 GCSEs (or equivalent), including English and Maths at grade C or above
9. At least 1 year's experience in an office-based administrative role
10. Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
11. Excellent telephone manner and communication skills, with a focus on customer service
12. Ability to handle customer queries and process orders efficiently
13. Strong multitasking abilities with attention to detail
14. Capable of working independently and as part of a team
15. Highly motivated, organised, and reliable
Details
16. Working Hours: Monday - Thursday: 8:30am - 5:30pm and Friday: 8:30am - 1:00pm
Interested?