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Job Summary
At Hampstead Group Practice, located in the heart of NW3, we pride ourselves on being a warm, inclusive, and forward-thinking general practice that puts patient care and staff wellbeing at the forefront of everything we do. With a current list size of over 17,800 and growing, we are a dynamic, progressive practice committed to high-quality, patient-centred care.
Job Summary
At Hampstead Group Practice, located in the heart of NW3, we pride ourselves on being a warm, inclusive, and forward-thinking general practice that puts patient care and staff wellbeing at the forefront of everything we do. With a current list size of over 17,800 and growing, we are a dynamic, progressive practice committed to high-quality, patient-centred care.
Main duties of the job
To provide proactive and personalised care coordination for patients, working with clinical and administrative staff, community services, and patients families to ensure a smooth patient journey and help manage long-term conditions, frailty, and those at risk of hospital admission
About Us
Youll be joining a well-established, supportive, and multidisciplinary team made up of 16 experienced and approachable GPs, highly skilled nurses, HCAs, pharmacists, care coordinators, and an efficient administrative support team.
We value collaboration, mutual respect, and continuous improvement. Our team culture is friendly, inclusive, and collaborativewith regular team meetings, open communication, and a shared commitment to learning and innovation.
Details
Date posted
02 July 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A2931-25-0005
Job locations
The Hampstead Group Practice
75 Fleet Road
London
NW3 2QU
Job Description
Job responsibilities
Key Duties And Responsibilities:
Act as a key point of contact for patients being supported through our specialist services (e.g., respiratory, diabetes, Bangladeshi clinic).
Support patients in navigating the health and social care system, including booking appointments, arranging transport, and helping access community support.
Coordinate care for patients with complex needs, ensuring their care plans are up-to-date and shared across services.
Work closely with our team of GPs, nurses, social prescribers, and community teams to ensure continuity of care.
Identify patients who may benefit from proactive care planning through data searches and multidisciplinary team discussions
Additional Key Responsibilities:
Be responsible for daily updating of patients on e-HealthScope Workflow and identifying potential gaps in care.
Proactively prepare any actions prior to the MDT ensuring all relevant clinicians are present.
To record patient interventions on relevant electronic database systems (e.g. EMIS Web) and contribute to report generation, analysis and production
Follow up on all forward actions resulting from MDT discussions
Be responsible for logging and making referrals
To contribute to the integration of health and social care by maintaining up to date recording systems for all agencies within the PCN Team and providing information to any member of the PCN Team in order to ease processes and communication in agreement with data protection protocol
To be responsible for recording, reporting and producing evaluation reports which will include evaluation detailing effectiveness outcomes of new roles
To be customer (patient, carer, GP) focused when representing the service
To work collaboratively with other teams and services to maintain an effective and efficient service
To offer appropriate support and guidance to patients and their families/carers
To plan / organise work using own initiative, whilst being able to work as a valuable member of a team
To have excellent IT skills, to include Microsoft Office, Outlook and Excel
To undertake general office duties to support the role
To work effectively as part of a team to provide cover for Care Coordination Teams when required and to be flexible regarding working hours to meet the needs of the service
To ensure all electronic records are updated and complete within the agreed time-scale
To use a range of verbal and non-verbal communication tools to communicate effectively with patients, carers and families and colleagues
Provide coordination of and participate in relevant internal and external working groups and provide project advice, expertise and support where requested
Support the PCN team as required
Work with key personnel in the PCN to develop & support collective general practice projects including areas of federated working
Work towards completing the appropriate training to deliver and support the Comprehensive Model for Personalised Care
Work closely and in partnership with the Social Prescribing Link Worker(s)
To participate in the review and appraisal process
To carry out any other reasonable duties as requested by a manager to ensure quality of service
To participate in any relevant training/courses/conferences
Use clinical systems for record keeping, audit and evaluation
Develop and implement data collection systems that will provide accurate and timely dat
Job Description
Job responsibilities
Additional Key Responsibilities:
Be responsible for daily updating of patients on e-HealthScope Workflow and identifying potential gaps in care.
Proactively prepare any actions prior to the MDT ensuring all relevant clinicians are present.
To record patient interventions on relevant electronic database systems (e.g. EMIS Web) and contribute to report generation, analysis and production
Follow up on all forward actions resulting from MDT discussions
Be responsible for logging and making referrals
To contribute to the integration of health and social care by maintaining up to date recording systems for all agencies within the PCN Team and providing information to any member of the PCN Team in order to ease processes and communication in agreement with data protection protocol
To be responsible for recording, reporting and producing evaluation reports which will include evaluation detailing effectiveness outcomes of new roles
To be customer (patient, carer, GP) focused when representing the service
To work collaboratively with other teams and services to maintain an effective and efficient service
To offer appropriate support and guidance to patients and their families/carers
To plan / organise work using own initiative, whilst being able to work as a valuable member of a team
To have excellent IT skills, to include Microsoft Office, Outlook and Excel
To undertake general office duties to support the role
To work effectively as part of a team to provide cover for Care Coordination Teams when required and to be flexible regarding working hours to meet the needs of the service
To ensure all electronic records are updated and complete within the agreed time-scale
To use a range of verbal and non-verbal communication tools to communicate effectively with patients, carers and families and colleagues
Provide coordination of and participate in relevant internal and external working groups and provide project advice, expertise and support where requested
Support the PCN team as required
Work with key personnel in the PCN to develop & support collective general practice projects including areas of federated working
Work towards completing the appropriate training to deliver and support the Comprehensive Model for Personalised Care
Work closely and in partnership with the Social Prescribing Link Worker(s)
To participate in the review and appraisal process
To carry out any other reasonable duties as requested by a manager to ensure quality of service
To participate in any relevant training/courses/conferences
Use clinical systems for record keeping, audit and evaluation
Develop and implement data collection systems that will provide accurate and timely dat
Person Specification
To have excellent IT skills, to include Microsoft Office, Outlook and Excel
Essential
* Highly responsible, reliable, and organised
* Strong attention to detail with a commitment to accuracy
* Excellent communication and interpersonal skills
* Proven ability to work both independently and as part of a team
* Adaptable and willing to learn new systems and processes
* Proficient in the use of IT systems, particularly those related to healthcare or data management
* Discreet and professional, with a mature approach to handling sensitive information
Experience
Essential
* To have excellent IT skills, to include Microsoft Office, Outlook and Excel
Qualifications
Essential
* GCSE grade A to C in English and Maths
Person Specification
To have excellent IT skills, to include Microsoft Office, Outlook and Excel
Essential
* GCSE grade A to C in English and Maths
Employer details
Employer name
Hampstead Group Practice
Address
The Hampstead Group Practice
75 Fleet Road
London
NW3 2QU
Employer's website
http://www.hampsteadgrouppractice.co.uk/ (Opens in a new tab)
Employer details
Employer name
Hampstead Group Practice
Address
The Hampstead Group Practice
75 Fleet Road
London
NW3 2QU
Employer's website
http://www.hampsteadgrouppractice.co.uk/ (Opens in a new tab)
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Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Hospitals
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