We have vacancies within the Charging team for Case Management Officers. This team is based within the Revenue and Benefits Service Area. The role and duties include carrying out a financial assessment to establish how much a citizen has to contribute towards the cost of their Adult Social Care service.
Case Management Officers are required to competently use a variety of ICT systems to obtain financial information. You must be able to communicate with vulnerable citizens, their relatives and professionals to obtain the financial information required. The role involves working to tight deadlines in a busy environment where most of the customer contact is by letter, email, and over the telephone.
We want to hear from you if you are flexible, have excellent attention to detail and the ability to manage and prioritise your own workload. You will need the ability to administer financial processes, understand benefit information, learn to navigate and investigate information within Liquid Logic, ContrOCC, Academy and Searchlight. You will need to deliver excellent customer service to Manchester residents within a high-profile service area by demonstrating Our Manchester behaviours.
The successful candidates will benefit from a generous flexitime scheme. This post will be Hybrid working, however most of the training will be face to face and our office is based at Alexandra House in Hulme, Manchester, where local amenities include a leisure centre, supermarket and free parking.
You must also be able to travel to Manchester City Centre for training and other locations within Manchester as and when required.
The role involves supporting the citizens of Manchester by completing a financial assessment for individuals who need and receive care and support within both non-residential and residential settings.
We are a fast-moving team who receive communications from a wide range of sources, you will be expected to manage the volume of communications along with newly allocated work on a daily basis. To do this role you will need to be able to work on your own initiative whilst retaining a strong role as a team player.
You will be assigned a daily caseload that needs to be managed from start to conclusion, whilst continually reviewing and prioritising any previous unfinished cases.
You will communicate with the citizens of Manchester, some of whom are vulnerable. You will need to be emotionally resilient as the details of the cases can often contain distressing or sensitive information about a person’s circumstance.
Requirements
BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.
DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice.
Working hours: 35 hours per week
Contract type: Permanent
Closing date: 11.59pm, 14 October 2025
Interview method: in person
Benefits We Offer
* Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service.
* A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
* Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
* Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
* Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications.
* A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
* Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.
Creating an Inclusive Team at Manchester City Council
At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.
Support During the Process
* Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
* Accessible Formats: Our ReciteMe tool can be accessed through the 'Accessibility tools' button at the top of our careers page.
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