Public Transport Customer Development Manager
Public Transport Customer Development Manager
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Salary: NJC Grade 14 from £53,895 per annum
Closing Date: Tuesday 19th August at 9am
Please note: We may close early if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid missing out.
We are looking for a strategic and visionary leader to shape the future of our regional bus network. This role is perfect for someone passionate about transforming public transport through innovation, collaboration, and a relentless focus on customer experience.
The role will work in the Public Transport Team, as part of the Place and Connectivity Directorate. You will report into the Assistant Director for Public Transport.
What you'll be doing:
* Leading the development of a modern, customer-focused bus network across the region
* Driving innovation in fares, ticketing, real-time information, and journey planning
* Managing a team of subject matter experts and overseeing key transport projects
* Collaborating with local authorities, developers, and stakeholders to secure investment
* Delivering improvements to bus stop environments and passenger safety
* Acting as the lead expert on bus network governance and customer experience strategy
We’re looking for someone with:
* Education to a degree level or equivalent experience working at a commensurate level.
* Extensive experience in delivering transport or bus network improvements, specifically aimed at improving the customer experience.
* Strong leadership and stakeholder engagement skills across public and private sectors
* A strategic mindset with the ability to manage complex projects and budgets
* Knowledge of local/central government or combined authority operations
* Excellent communication and analytical skills, with a focus on customer outcomes
* A passion for innovation and improving public transport accessibility and usability
What we offer:
* A pivotal leadership role shaping the future of regional transport.
* Be part of a forward-thinking team making a regional impact.
* A role centred on creativity, collaboration, and community impact.
* Opportunities for personal development and continuous learning.
* The chance to make a tangible difference in people’s everyday journeys.
Job Description
You can view the full Job Description for this role here.
How to Apply
Please email your CV and covering letter to recruitment@cambridgeshirepeterborough-ca.gov.uk.
Your covering letter must demonstrate how you meet the Knowledge, Skills and Experience outlined in the job description.
Applications without a covering letter will not be considered.
In this role, you will need to work from our Huntingdon office, at least 1-2 days/week.
* Closing date: 9am on the 19th August
* Please note: this is the closing date for this vacancy is as stated here; other job sites may display a different date.
* Interviews will be held w/c 1st September, in our Huntingdon office.
We may close this vacancy early if we receive a high volume of applications.
For more information, contact: recruitment@cambridgeshirepeterborough-ca.gov.uk
This role does not offer visa sponsorship. You must have an existing and valid right to work in the UK at the time of application.
We are a Disability Confident Employer and proud supporters of the Care Leavers Covenant and Armed Forces Covenant.
We encourage applicants to complete our voluntary Equal Opportunities Questionnaire. Your participation in this process is entirely optional and will not impact your application in any way. The information you provide will be kept confidential and will only be used for internal monitoring purposes. Please click on the link to complete this Equal Opportunities Questionnaire Form. For more information, please visit this page.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service, Project Management, and Strategy/Planning
* Industries
Ground Passenger Transportation and Rail Transportation
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