Part-time General Assistant ***staff accommodation
available in Dorset***
Incredible benefits
We are looking for a Part-time General Assistant
F&B. As a General Assistant you will support the
smooth operation of both Front of House and Kitchen departments, ensuring a
seamless guest experience from preparation to service. We are looking for
someone who has excellent customer service skills, interpersonal skills,
attention to detail and has previous experience in a similar role in a luxury
hotel environment.
Location: Acorn Inns Dorset
Employment Type: Flexible &/ or part time contract
Working Pattern: Shift work
Salary: £12.21 per hour + service charge
Red Carnation Hotel Collection is a family-owned hotelier
business with 18 stunning properties all over the world.
We are proud to be AA's Hotel Group of the Year (2024)! We have won numerous
awards such as Best Employer (2023) and Sustainable Business (2023) at The
Cateys. We are proud in our commitment to developing our own and were honoured
to have won for the third time a Princess Royal Training Award (2017, 2020,
2023) by HRH The Princess Royal and City & Guilds and proud to be the first
privately owned company retaining its Platinum Investors in People accolade
globally. To further enhance our standing we have won Top Employer (2024) for
the United Kingdom which certified our excellent in employee conditions.
The charming Acorn Inn transports you to the pages of a Thomas Hardy novel, as this 16th century coaching inn features in Tess of the d’Urbervilles. This four star hotel has 10 rooms, an award-winning restaurant and bar, a skittles alley.
Key Responsibilities of a General Assistant:
* Deliver
memorable experiences to our guests through emotional engagement and
attention to detail.
* Be
fully familiar with all menus and products offered.
* Prepare
and clean tables to the highest standard.
* Take
food and drink orders with warmth and professionalism.
* Maintain
impeccable cleanliness and hygiene across all food service areas.
* Assist
with handling in-house telephone calls, guest messages, and reservations,
following company standards.
What are we looking for?
* Has
previous experience in a similar F&B or hospitality role, ideally
within a luxury hotel or fine dining environment
* Possesses
excellent communication and interpersonal skills
* Is
detail-oriented and takes pride in delivering high standards
* Demonstrates
a genuine passion for providing exceptional guest experiences
* Is
flexible and able to thrive in a busy, fast-paced setting
* Works
well as part of a team and supports colleagues whenever needed
* Has
a positive attitude and a willingness to learn and grow within the role
What’s in it for you?
* Holiday
allowance starting at 20 days and increasing with length of service up to
27 days + 8 bank holidays
* Excellent
service charge added to your salary every month.
* Professional,
award winning learning and development opportunities from day one.
* Fantastic
recommend a friend and family bonus scheme worth up to £600.
* Enhanced
paid maternity leave & paternity leave.
* 50%
off on food and 25% off on beverages in any Red Carnation Hotels F&B
outlets.
* Discounted
accommodation rates at Red Carnation Hotels worldwide.
* Two
paid volunteering days each year, because we care about our community.
* Access
to immediate Employee Assistance Programme, because we care about our
employees.
* Vibrant
hotel recognition events every month and hotel-based incentives (Employee
of the Month / Manager of the Quarter).
* Social
and team building events per hotel.
* Global
Employee Appreciation Party, where we get to celebrate our incredible
teams.
* Free
meals on duty.
* Complimentary
uniform and dry-cleaning services.
Red Carnation Hotels is an Equal Opportunities
Employer. We celebrate diversity and are committed to creating an inclusive
environment for all employees.
We electronically scan and store a copy of your
passport/visa and/or ID card to gain a clear indication of the authenticity of
the document and establish the ‘Right to Work’ in the UK.