Job Opportunity: Full-Time Dental Receptionist/Treatment Coordinator
Chester Dental Studio, Chester City Centre, 30 Hours per Week | Opening Hours Between 7am–7pm (Shift Pattern Discussed at Interview)
Are you an experienced Dental Receptionist or Treatment Coordinator looking to join a modern, thriving city-centre practice?
Chester Dental Studio is seeking a confident, professional Full-Time Dental Receptionist/TCO to become a key part of our welcoming and supportive team.
Salary is dependent on experience. This role may also suit a qualified dental nurse wishing to transition into a receptionist or treatment coordinator position.
About Us
Chester Dental Studio is a modern, three-surgery dental practice located in the heart of Chester. We pride ourselves on delivering high-quality dentistry with exceptional customer care, supported by an experienced Practice Manager and a dedicated team of qualified dental nurses.
Role Overview
As the first point of contact for our patients, you will play a vital role in creating a positive patient journey, from the initial enquiry through to treatment completion.
This is more than a traditional reception role. As a Dental Receptionist-TCO, you will help coordinate private treatments, support case acceptance, and contribute to the growth of the practice.
Key Responsibilities
1. Provide outstanding telephone manners and front-desk customer service
2. Manage appointment scheduling efficiently
3. Present and discuss private treatment plans and finance options professionally
4. Support clinicians in coordinating patient care
5. Follow up treatment plans and encourage case acceptance
6. Work towards and achieve targets set for private treatment uptake
7. Assist with developing and contributing to social media content
8. Support digital marketing initiatives and promote practice treatments
9. Ensure the smooth daily operation of the reception area
About You
We are looking for someone who:
10. Has previous dental reception or dental practice experience
11. Demonstrates excellent communication and customer service skills
12. Has confident and professional telephone manners
13. Has sales experience (advantageous but not essential)
14. Is target-driven and motivated to achieve results
15. Is highly organised, detail-oriented, and adaptable
16. Can work independently and as part of a team
17. Is comfortable working in a busy environment
18. Maybe a qualified dental nurse looking to transition into a front-of-house or TCO role
What We Offer
19. Competitive pay (dependent on experience)
20. Incentives linked to private treatment sales
21. Training and support for dental nurses transitioning into reception/TCO roles
22. Modern, fully computerised working environment
23. Supportive management and structured workflows
24. Annual reviews and professional development opportunities
If you are professional, motivated, target-focused, and passionate about delivering exceptional patient care, we would love to hear from you.
Click ‘Apply’ now to join the team at Chester Dental Studio