Halliwell Jones Warrington is looking for an Assistant Service Manager.
Your role
Join Halliwell Jones – a business driven by people, passion, and premium service. We’re looking for an Assistant Service Manager to take the lead on delivering a seamless front-of-house experience for our Service customers, supporting our Aftersales team in raising standards, optimising processes, and developing talent.
You’ll be a confident people manager with a deep understanding of service operations, ideally in the automotive sector. You’re proactive, solutions-focused, and thrive in a customer-first, fast-moving environment. You know how to coach and support a team to meet daily challenges and exceed expectations.
Your responsibilities:
* Lead Front-of-House Operations: Manage advisor workloads, appointment allocation, and customer flow to deliver an efficient and professional service experience throughout the day.
* Coach & Develop the Team: Conduct daily briefings, provide live feedback, and lead monthly 1:1 coaching sessions to support continuous advisor development.
* Monitor & Improve KPIs: Track key metrics including VOC, VHC, app usage, and sales conversions—identifying trends and driving performance improvements.
* Collaborate with Workshop Controller: Ensure job progress is aligned with workshop capacity, managing waiting appointments and priority jobs proactively.
* Resolve Customer Concerns: Act as the first point of escalation for service-related complaints, ensuring professional handling and learning from feedback.
* Drive the Pre-Call Process: Ensure all customers are contacted before their bookings, guiding advisors with consistent messaging and using insights to support planning and upsell opportunities.
* Support Recruitment & HR Admin: Assist with hiring, onboarding, appraisals, performance management, and daily HR reporting.
* Maintain Retail Standards: Oversee presentation of customer-facing areas and uphold brand standards in appearance and service delivery.
* Support Strategic & Financial Goals: Help achieve upsell targets, monitor labour recovery, and contribute to the rollout of new initiatives.
Your profile
* Experience in a service/aftersales environment (automotive preferred)
* Leadership qualities with a hands-on approach to team development
* Excellent communication, planning, and organisational skills
* Strong attention to detail and a passion for delivering exceptional customer experiences
Rewards
* 22 days holiday plus bank holidays AND your birthday off!
* We endeavour to look after our staff by operating an Employee Car Scheme. The scheme is dependent on production and availability of cars which comply with the Scheme rules.
* employment
* Family run business and friendly culture
* Specialist training with BMW UK
* BMW accreditation
* Ongoing development and achievable career path
* State of the art facility and working environment
* Life Assurance Scheme
#J-18808-Ljbffr