Overview
We are looking for Salesforce Support Analyst to work with in eCommerce project.
Job Details
* No. of Positions: 2
* Job Type: Permanent
* Salary Per annum: £31,577 – £41,922 (Depending on experience)
* Job Ref No: STSSF1025
* Job Location: Swindon, Wiltshire (SN2)
* Job Work Hours: 37.50 Hours per week, Flexible work hours
* Job Ad start date: 22/10/2025
* Job Ad closing date: 22/11/2025
Responsibilities
* Act as the first point of contact for Salesforce-related issues and user support requests.
* Troubleshoot and resolve user issues related to Salesforce functionality, data, and access.
* Maintain user roles, profiles, permissions, and security settings.
* Monitor and manage data integrity, deduplication, and cleanup activities.
* Support integration with third-party applications and tools (e.g., marketing, ERP).
* Analyze and document business requirements for enhancements or configuration changes.
* Create and manage reports, dashboards, and data exports for stakeholders.
* Collaborate with Salesforce Admins, Developers, and Architects on system improvements.
* Test new Salesforce features, updates, and deployments before production release.
* Manage sandbox environments, data loading (using Data Loader or similar tools), and backups.
* Train users and create user guides, documentation, and knowledge base articles.
* Monitor system performance and user adoption metrics; recommend improvements.
* Assist in implementing automation using workflows, process builders, or flows.
* Stay up-to-date with Salesforce releases and assess impact on current setup.
* Ensure compliance with data governance and security policies.
* Ability to manage multiple support tickets and enhancement requests efficiently.
Skills and Experience
* 5–10 years of experience in Salesforce support, CRM analysis, or similar role.
* Strong understanding of Salesforce platform features including Sales Cloud and Service Cloud.
* Hands-on experience with user management, profiles, roles, sharing rules, and permission sets.
* Proficient in Salesforce tools such as Data Loader, Flow Builder, and Reports/Dashboards.
* Experience with Salesforce configuration (validation rules, page layouts, custom objects, etc.).
* Familiarity with Apex, SOQL, and Lightning components (basic knowledge sufficient for support role).
* Ability to document processes, procedures, and training materials clearly.
* Excellent analytical and problem-solving skills.
* Strong communication and stakeholder management skills.
Tools & Technologies
* API Tools: Postman, PingAPI, ReadyAPI
* Databases: Microsoft SQL Server, Oracle 10g, Microsoft Access
* Ticketing tools: JIRA, ServiceNow
* Confluence
Educational Qualification
Bachelors degree or above
How to Apply
If you are interested, please apply with your updated CV on or before 22/11/2025
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