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PTS Non-Emergency Ambulance Controller - Zero hours worker
Band 3
Main area Patient Transport Service Grade Band 3 Contract Ad-hoc: Zero hours worker Hours
* Part time
* Other
0 hours per week (0 hours per week) Job ref 174-PTSNEAC-260325
Site Springhill 1 Town Wakefield Salary £24,071 - £25,674 Per annum, Pro rata Salary period Yearly Closing 01/05/2025 23:59
Job overview
Would you like to be part of a team delivering an invaluable service to the patients of Yorkshire & North Lincolnshire? Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care?
Here at Yorkshire Ambulance Service (YAS) we have exciting developments and opportunities lined up over the next few years. We are looking for individuals who are highly motivated, enthusiastic and committed to work as PTS Non-Emergency Ambulance Controller within PTS Logistics.
This Vacancy is for a zero hours worker.
Candidates who have previously applied within the last 3 months cannot reapply.
Main duties of the job
The role will require you to work to agreed objectives, to assist with the delivery of contractual Key Performance Indicators (KPIs).
Working with the aid of a computerised scheduling system the post holders will be responsible for scheduling patient transport requests to ambulance resources on the day of travel.
The ability to communicate on all levels is essential and the successful applicant must be able to work on their own or as part of a team and use their own initiative.
Working for our organisation
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.
We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.
We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.
Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.
Benefits:
* Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
* 27 days annual leave, increasing to 33 with service.
* Contributory Pension.
* Car lease and other salary sacrifice schemes.
* Dedicated employee assistance and counselling service.
* Opportunities for research participation, career progression and ongoing development.
* Well respected, committed and supported staff networks for our workforce.
Detailed job description and main responsibilities
You will have:
* Experience of working in a patient/customer focused environment
* Understanding of performance standards and customer care
* Excellent verbal and written communication skills
* Excellent telephony skills
* For full role responsibilities please see attached job
Person specification
Experience
* Experience of working in a patient/customer focused environment
* Understanding of performance standards and customer care
* Experience of working with a computerised scheduling system
Educational Achievements
* GCSE (grades A to C) or equivalent level 2 qualification e.g. NVQ, including English or other appropriate subject/s
* ICT literate, including good keyboard skills and knowledge of Microsoft Office based products e.g. Word and Excel
Skills & Abilities
* Ability to work to high standards of quality, including when working to strict deadlines
* Excellent verbal and written communication skills
Yorkshire Ambulance Service NHS Trust is committed to having a diverse and inclusive workforce which reflects the communities and patients we serve across the Yorkshire region. Our ambition is to work together to promote a more inclusive environment, which attracts candidates from all sections of the community and signals our commitment to embracing diversity and promoting inclusivity.
Please note the salary range stated in advertisements is calculated on a pro rata basis if the vacancy is part time.
Please note, certain benefits above may differ for zero hours workers, including annual leave entitlement, which is determined in line with working time directive regulations.
Disclosure and Barring Service
Yorkshire Ambulance Service NHS Trust is committed to safeguarding & promoting the welfare of children & vulnerable adults. Many of our posts are subject to a Disclosure & Barring Service check (DBS). Should this position be subject to a DBS check the cost will be recovered from your salary as a one-off payment. Currently the charges made by the Disclosure and Barring Service (incl. application fee) are £54.40 for an enhanced check and £26.40 for a standard check.
Any correspondence regarding an application will be sent electronically via the Trac Jobs Website to the email address that was provided at the time of the application. It is important, therefore, that you read your emails on a regular basis and respond as necessary.
The Yorkshire Ambulance Service Trust reserves the right to close adverts before the published closing date due to high volumes of applications received.
Please note, the selection processes at Yorkshire Ambulance Service are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of Artificial Intelligence (AI) in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.
Our values underpin everything we do and how we do it; Kindness, Respect, Teamwork, Improvement.
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