The Role
To coordinate patient appointments in a way that supports clinical priorities for Specialist Children’s Health Service Unit. To support the Waiting list Co Ordinator meet waiting time targets, and ensures a smooth patient journey through the healthcare system.
The Referral Management Service plays a key strategic Role in the delivery of out patient waiting time targets. The role of the patient scheduler is to accurately record and process the referral from point of receipt in the RMS on the Patient Management System and to schedule, in conjunction with the patient an appointment that meets both clinical priority, the relevant waiting time target and rules.
NHS Lanarkshire
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
What we'll need you to bring
1. SVQ Level 3, Customer Care or a minimum of 2 years experience in an administrative role preferably within an NHS environment.
2. Experience within a busy contact centre / office type environment.
3. Excellent interpersonal and communication skills is essential.
4. Excellent organisational, planning and critical thinking skills when scheduling patients across multiple sites.
5. Specialist knowledge of clinical services, waiting time procedures and processes.
6. Ability to handle and prioritise work, including matters of a highly confidential and sometimes sensitive nature.
7. Proficient IT skills which include a good working knowledge of Microsoft Excel as an analytical and operational tool.
8. Knowledge of confidentiality and data protection rules.
9. Understanding of Medical Terminology.
10. Understanding of a range of work procedures, all of which are non-routine, requiring an intermediate level of theoretical knowledge.
Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.
It would be great if you also have
11. Administrative experience gained in an NHS environment
12. NHS referral and appointment systems experience
13. Knowledge of outpatient waiting times and New Ways procedures
Contract type
Permanent
Full time
37 hours
Location and Working Pattern
This role will be based in A & C - Waiting List within Udston Hospital
The working pattern for this role will be confirmed by the hiring manager
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
Looking to find out more?
If you’re looking to find out more, then we would love to hear from you!
Why NHS Lanarkshire?
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.
Some of NHS Lanarkshire’s benefits include:
14. A minimum of 27 days annual leave increasing with length of service
15. A minimum of 8 days of public holidays
16. Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the )
17. Paid sick leave increasing with length of service
18. Occupational health services
19. Employee counselling services
20. Work-life Balance policies and procedures
NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.
Further Information
For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our .