Technical Support Analyst Location: Onsite – Wolverhampton Salary: £30,000 – £37,000 Benefits Contract: Full-time | Permanent Driving licence required Are you passionate about delivering exceptional technical support and making a real difference to people’s working lives? We're looking for an experienced Technical Support Analyst to join a friendly, customer-focused ICT team. This is more than just a helpdesk role - you'll be a trusted advisor, a problem solver, and a key player in driving technical excellence across the organisation. About the Role As the Technical Support Analyst, you’ll be the first point of contact for all IT-related issues. Working onsite at the Head Office, you’ll support colleagues by resolving a wide range of technical problems — from diagnosing hardware and software issues to tackling complex IT challenges using your in-depth knowledge and analytical mindset. You’ll also collaborate closely with wider IT teams, including Infrastructure, Business Applications, and Data, helping to improve ways of working and ensuring every colleague receives a consistently high level of support. What You’ll Do Provide 1st and 2nd line support via phone, email and remote access Troubleshoot and resolve issues across the IT estate (Windows, macOS, Android, Intune, Azure, D365) Deliver a high-quality, empathetic service to colleagues – every time Log and manage incidents using ITIL-aligned practices Contribute to documentation and the knowledge base Mentor new or junior team members Support out-of-hours when required as part of a rota What We’re Looking For 3 years in a 1st or 2nd line support role Strong experience in Microsoft Intune, Azure, Windows, macOS, Android, and D365 A / MCP qualification (ITIL Foundation desirable) Proficient in diagnosing and resolving complex issues A logical, methodical approach to troubleshooting Friendly, people-focused, and able to explain technical concepts to non-technical users A full UK driving licence and willingness to travel to other sites if required What You’ll Get 25 days holiday bank holidays Excellent pension and benefits A passionate and empowering culture that genuinely lives by its values Join a business that makes a difference — not just to the people it serves, but to your own career and development. Apply now and bring your expertise to a place where tech meets purpose.