Job Description: Customer Service Team Member at Ocado Logistics
Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week?
Join Ocado Logistics where there are bags of possibilities.
Our mission is to provide an outstanding customer experience. While others might call you delivery drivers, here at Ocado Logistics, our Customer Service Team Members play a vital role in delivering top-quality products efficiently and on time.
You’ll be out on the road regardless of weather, but you can enjoy your music freely without radio station conflicts!
We utilize automated technology to pre-plan your route and preload your van for efficiency.
Our flexible working patterns include evenings and weekends, in addition to weekdays. You will receive premiums on top of your base pay, increasing your average hourly earnings to £13.90. You can further boost your earnings with overtime for special occasions.
All paid breaks mean you get paid for every minute at work—it's a great deal!
Shift details vary, but more information is provided below to help you understand what to expect.
We prioritize safety and offer a range of perks tailored to your lifestyle, including:
* Company pension with up to 7% matched contributions after 3 months
* An enhanced digital health and wellbeing service, including virtual GP appointments
* High street shopping, entertainment, and restaurant discounts
* Life insurance coverage from day one
* 15% off your weekly shop
* Additional voluntary benefits like dental and travel insurance at discounted rates
* Opportunities for career progression, with 87% of salaried roles filled internally
What We Need From You
No prior experience is necessary—just a positive attitude, and our training team will guide you!
Driving Licence Requirements
* Full UK or EU driving license
* Minimum of 6 months driving experience
* Maximum of 6 penalty points
* No driving disqualifications in the past 5 years
Some deliveries involve handling alcohol, so applicants must be over 18.
Good communication skills are essential, as this is a customer-facing role.
How to Apply
* Complete an online application—no CV needed!
* Our recruitment team will conduct an online license and right-to-work check
* Attend a site tour and Q&A session
* Undergo a DBS check
* Receive an offer and start your career with Ocado Logistics!
Contract Details
Type: Permanent
Hours: 40 hours/week, including paid breaks
Schedule: Any 5 days out of 7, with 8-hour shifts. Further details provided during pre-boarding.
Shifts: AM & PM, starting as early as 05:30 and ending as late as 00:00. Check your commute time before applying. Rota provided up to 13 weeks in advance.
Pay and Benefits
The role is lunar paid, with payments every 4 weeks. Hourly pay rates include basic, premiums for evenings and Sundays, and overtime rates.
We are a proud Disability Confident employer, committed to inclusivity and equal opportunities for all.
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