ICT Technician Contract Type: Full-Time, Permanent About the Role: We are seeking a dedicated and skilled ICT Technician to provide high-quality technical support, advice, and guidance to staff, students, and trainee teachers. The successful candidate will ensure the smooth operation of IT services, contributing to an effective and efficient learning environment. Key Responsibilities: Technical Support: Provide high-quality technical support, advice, and guidance to staff, students, and trainee teachers Incident Management: Ensure all incidents and service requests are logged appropriately, retaining ownership and ensuring regular updates, re-routing, or escalation as necessary to achieve resolution. Problem Resolution: Identify, implement, and document known issues and workarounds for desktop-related problems, ensuring incidents and service requests are resolved within target resolution times. Hardware Management: Image, deploy, and maintain Windows 10-based PCs, laptops, tablets, and Apple OS iMacs and iPads. Install, configure, and maintain computer peripheral equipment and VoIP telephones. Software Management: Install and test new software, updates, and upgrades, ensuring compliance with software licensing regulations. Network Maintenance: Familiarise yourself with the network infrastructure and associated documentation, ensuring regular checks and maintenance of server and network infrastructure. Collaboration: Work with the IT Service Manager and Infrastructure team to support on-site infrastructure elements such as physical and virtual servers, UPSs, and other networked devices. User Account Administration: Administer Active Directory user log in accounts and manage Active Directory Distribution and Security groups within the organisation. Documentation: Ensure all systems documentation is maintained and updated as required. Service Delivery: Deliver IT support services in accordance with ITIL and organisational principles. Qualifications and Experience: The ideal candidate will: Possess good verbal and written communication skills. Demonstrate the ability to self-manage, organise, and prioritise tasks while working under pressure. Have a track record of balancing priorities and working to strict timescales to deliver results on time and to a high standard. Exhibit flexibility and adaptability. Have good knowledge of Microsoft products, including Office 365 and Office 2016, Share Point, and other desktop-related software products. Possess excellent troubleshooting skills, backed by a clear, analytically approach to problem-solving. Have a minimum of two year's experience in a similar, client-facing role, preferably in the primary or secondary education sector. Have recent experience working in an on-site IT-based, customer service environment. Proven experience supporting Microsoft products and managing Active Directory user accounts. Recent experience supporting Apple products and Windows 10 PCs, laptops, and tablets Benefits: Performance and Loyalty Bonus's school Cash Plan Pension Scheme Additional school Benefit's Application Process: Interested candidates are encouraged to apply by sending a CV