Join a leading independent technology and services provider as a Technician 2.
Job Overview:
We are looking for a detail-oriented and proactive Hub Technician to manage ticket queues, stock, and hardware repairs while ensuring compliance with service-level agreements. This role is critical in maintaining smooth operations across our Hub and surrounding spokespeople.
* Location: Helston
* Working Hours: 09:00am to 5:00pm
* Contract Duration:1-Dec-25 till 30-June-25
* Daily Rate: A per hour rate, in-scope IR35, of £14.54/hr PAYE) OR £18.87/hr (umbrella company)
Key Responsibilities:
1. Ticket Management: Handle and update tickets assigned to the Hub and surrounding spokes, ensuring timely resolution and adherence to service levels.
2. Stock & Asset Management: Manage Hub stock, including scanning items in/out of locations and maintaining accurate asset records.
3. Disposal Management: Oversee and process disposals through the Hub in line with contractual obligations.
4. Hardware Repairs: Triage and perform repairs on in-warranty equipment; coordinate with vendors for parts and returns.
5. Locker Replenishment: Ensure lockers are replenished as required.
6. Service Improvement: Identify potential service issues and suggest improvements to the Te...