Engineering Support & Hire Desk Coordinator | South Kirkby, Pontefract | Full Time, Permanent | Working hours are 8:00 am - 5:30 pm, Monday to Friday | £30,000 - £35,000 per annum
Our clients company, based near Pontefract, West Yorkshire, was established in February 2008 by the Burton brothers, John and Neil. Between them, they have over 40 years of experience in the Powered Access Industry, and their continued dedication and commitment to providing an exceptional level of service have allowed the company to expand its workforce to a team of mobile-skilled engineers, workshop and office staff.
They are currently seeking an organised and proactive Engineering Support & Hire Desk Coordinator to support their field engineers and hire operations. If youre detail-oriented, confident working independently and as part of a team, and thrive in a fast-paced environment, our client wants to hear from you!
Are you the right person for the job?
MUST have Hire Desk Support experience
Engineer & Client Coordination experience is essential
Parts & Inventory Management experience
Strong administrative and coordination experience
Excellent communication skills written and verbal
Confident and professional telephone manner, with experience in outbound calling or client engagement
Excellent time management and organisation
Tech-savvy especially with Microsoft Office
Able to work independently and under pressure
High attention to detail
What will your role look like?
Engineer & Client Coordination
Schedule and manage engineer workloads and overtime
Maintain regular client communication via phone and email
Make outbound calls to prospective clients, using strong communication skills to engage professionally and build rapport
Track and review engineer job reports, quotes, and invoicing
Maintain stock levels and coordinate parts supply
Hire Desk Support
Manage hire equipment compliance (LOLER, PDI)
Support hire desk enquiries, contracts, and logistics
Keep machine status records up to date
Parts & Inventory Management
Handle parts enquiries and supplier coordination
Maintain internal and van stock records
Support marketing with parts imagery and uploads
Compliance & Fleet Administration
Oversee driver and vehicle compliance (licensing, inspections, tachographs)
Monitor fleet tracking systems and driving behaviours
Maintain organised records for audits and reporting
Visitor & Contractor Management
Greet visitors, ensure sign-in processes, and enforce safety protocols
Manage contractor documentation and PPE requirements
General Administration & GDPR
Assist with customer complaints and internal documentation
Monitor office cleanliness, security, and contractor hours
Uphold GDPR and information security policies
What can you expect in return?
30 days of annual leave, including bank holidays
Full on-the-job training and ongoing support
A friendly, team-focused workplace
Opportunities to grow within the business
Whats next? Its easy! Click APPLY now! We cant wait to hear from you!
Your data will be handled in line with GDPR
TPBN1_UKTJ